Implementation Consultant, EMEA

Fieldguide
United Kingdom, Ireland
Workplace: RemoteFull timeGBP 73,000 - 77,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Teamwork","Problem-solving","Communication","Executive presence","Ownership"]

Own the onboarding and implementation experience for new EMEA customers, partnering with Customer Success and the broader Go-To-Market organization to drive rapid time-to-value. Build trust through structured engagement throughout implementation, plan for customer goals, mitigate success risks, and measure progress via adoption maps and success metrics. Serve as the customer-facing link to Engineering, Product, Design, and enablement teams while shaping future onboarding iterations.

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Fieldguide
Fieldguide
3 days ago

Implementation Consultant, EMEA

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the onboarding and implementation experience for new EMEA customers, partnering with Customer Success and the broader Go-To-Market organization to drive rapid time-to-value. Build trust through structured engagement throughout implementation, plan for customer goals, mitigate success risks, and measure progress via adoption maps and success metrics. Serve as the customer-facing link to Engineering, Product, Design, and enablement teams while shaping future onboarding iterations.
Location: United Kingdom, Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver best-in-class onboarding under the Fieldguide Accelerator program for EMEA customers, ensuring seamless onboarding and quick time-to-value.
  • •Maintain regular engagement cadences from sales handoff through value realization and drive customer adoption success.
  • •Create and maintain implementation goal plans, run reviews during onboarding, and adapt activities based on progress.
  • •Cultivate customer champions and grow customer knowledge of Fieldguide.
  • •Document and measure progress using adoption maps, success metrics, and case studies; communicate customer needs to shape roadmap and future onboarding iterations.

Pay and Benefits

Salary: GBP 73,000 - 77,000 annually
Equity and Bonus:Equity
Perks:Paid Leave401kRemote WorkTherapy SessionsWellness Stipend

Key Requirements

  • •At least 2+ years delivering risk advisory or technology risk engagements, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST assessments.
  • •AND/OR 3+ years in technology consulting, customer onboarding, implementation, or similar at a top management consulting firm or high-growth startup.
  • •Strong consulting skills driving business value as a trusted advisor to complex organizations.
  • •Project management proficiency prioritizing and managing multiple customers, projects, and requests with limited oversight.
  • •Executive presence and demonstrated ability to communicate effectively with customers and across internal teams.
Experience:2+ yearsCybersecurityPrivacyFinancial auditTechnology riskTechnology consultingCustomer onboardingHigh-growth startup
Skills:TeamworkProblem-solvingCommunicationExecutive presenceOwnership
Certifications:SOC 1SOC 2ISO 27001PCIHIPAANIST

Company Brief

Fieldguide
Provides an agentic AI platform that automates and manages end-to-end audit, advisory, and compliance engagements for CPA and consulting firms, improving efficiency, margins, and client outcomes.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor