L1 Monitoring Operator (8×5) (m/w/d) – Winterthur Area

NTT
Zurich
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Process discipline","Attention to detail","Situational awareness","Incident coordination","Stakeholder communication"]

Provide first-line monitoring and operational support in a Network Operations Centre (NOC), working 8×5. Monitor infrastructure services, correlate events and alerts, perform incident triage and basic troubleshooting, and manage tickets through established procedures. Escalate service-impacting incidents with clear handover, execute routine monitoring/housekeeping to maintain stability, and support incident coordination and communication with internal and customer-facing stakeholders following service management processes.

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FursaFursa
NTT
NTT
6 days ago

L1 Monitoring Operator (8×5) (m/w/d) – Winterthur Area

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-line monitoring and operational support in a Network Operations Centre (NOC), working 8×5. Monitor infrastructure services, correlate events and alerts, perform incident triage and basic troubleshooting, and manage tickets through established procedures. Escalate service-impacting incidents with clear handover, execute routine monitoring/housekeeping to maintain stability, and support incident coordination and communication with internal and customer-facing stakeholders following service management processes.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Monitor infrastructure services and operational platforms during business hours (8×5).
  • •Correlate events and alerts, perform first-level incident triage, and conduct basic troubleshooting.
  • •Create, update, route, and manage tickets according to operational procedures.
  • •Escalate incidents and service-impacting events with clear, accurate handover information.
  • •Execute routine monitoring, housekeeping, and operational tasks to maintain service stability, and support incident coordination/communication.

Key Requirements

  • •Experience in IT Operations, NOC, Service Desk, Infrastructure Support, or a similar operational environment.
  • •Broad technical understanding of network, server, storage, and infrastructure technologies.
  • •Strong process discipline, attention to detail, and situational awareness.
  • •Ability to work effectively in a structured, operational support environment.
  • •German language proficiency at minimum B2 level is mandatory.
Skills:Process disciplineAttention to detailSituational awarenessIncident coordinationStakeholder communication
Certifications:ITIL 4 FoundationCisco CCNA
Languages:German
Tech Stack:NOCNetwork Operations CentreInfrastructure monitoringEvent correlationAlert managementIncident triageTicket managementITILMonitoring/observability platformNetworkingServerStorageCompute

Eligibility

Nationality:Swiss National

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn