Hardware Operations & Client Support Specialist

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Organizational skills","Problem-solving","Written and verbal communication","Cross-functional collaboration","Attention to detail","Independent escalation troubleshooting"]

Serve as a primary client-facing liaison for Fiserv Hardware Services, managing end-to-end hardware order processing, case resolution, and logistics coordination. You’ll handle order lifecycle tasks (entry, updates, cancellations, shipment tracking, replacements, repairs, and returns), investigate shipping/inventory issues, and resolve cases in Salesforce and support inboxes. Partner with cross-functional teams to meet SLA commitments, maintain accurate documentation, and drive timely, high-quality issue resolution in a high-volume environment.

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FursaFursa
Fiserv
Fiserv
1 day ago

Hardware Operations & Client Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a primary client-facing liaison for Fiserv Hardware Services, managing end-to-end hardware order processing, case resolution, and logistics coordination. You’ll handle order lifecycle tasks (entry, updates, cancellations, shipment tracking, replacements, repairs, and returns), investigate shipping/inventory issues, and resolve cases in Salesforce and support inboxes. Partner with cross-functional teams to meet SLA commitments, maintain accurate documentation, and drive timely, high-quality issue resolution in a high-volume environment.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as a primary point of contact for client service requests, product issues, and operational support needs.
  • •Manage the end-to-end hardware order lifecycle, including order entry, updates, cancellations, shipment tracking, replacements, repairs, and returns.
  • •Create, monitor, and resolve cases in Salesforce and support inboxes, ensuring proper routing, documentation, and timely closure aligned to SLA expectations.
  • •Investigate and resolve order, shipping, and inventory-related issues, including delays, lost shipments, incorrect deliveries, and device discrepancies.
  • •Coordinate shipping and logistics activities with carriers and internal warehouse teams, including reroutes, delivery corrections, claims, and tracking updates.

Key Requirements

  • •Serve as a primary point of contact for client service requests and operational support needs while maintaining responsiveness and customer satisfaction.
  • •Manage the end-to-end hardware order lifecycle, including order entry, updates, cancellations, shipment tracking, replacements, repairs, and returns.
  • •Create, monitor, and resolve cases in Salesforce and support inboxes with proper routing, documentation, and timely SLA-aligned closure.
  • •Investigate and resolve order, shipping, and inventory-related issues, including delays, lost shipments, incorrect deliveries, and device discrepancies.
  • •Coordinate shipping and logistics activities (reroutes, delivery corrections, claims, and tracking updates) with carriers and internal warehouse teams.
Skills:Organizational skillsProblem-solvingWritten and verbal communicationCross-functional collaborationAttention to detailIndependent escalation troubleshooting
Tech Stack:SalesforceOneSourceLogistics platforms

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn