Dyson

13 hours ago

Delivery Manager, Teleperformance (Americas & EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Oversee the day-to-day performance of one or more outsourced customer service sites delivered by Teleperformance across the Americas and EMEA. Own delivery against KPIs and SLAs by monitoring real-time metrics and operational risks, ensuring consistent Dyson customer experience standards across markets and channels. Partner with site leaders and frontline teams to build accountability, improve agent performance through process/tool/training rollouts, run site reviews, and escalate issues for timely resolution.

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Manage daily performance across assigned Teleperformance site(s) to deliver against agreed KPIs and SLAs.
•Monitor real-time metrics, trends, and operational risks, taking early action to protect service levels and customer outcomes.
•Ensure operational consistency and adherence to Dyson customer experience expectations across markets and channels.
•Partner with Teleperformance leadership and frontline teams to build accountability, pace, and shared ownership of performance.
•Support rollout of new processes, tools, and training, lead site reviews and improvement actions, and escalate local customer experience issues to the right teams.

Key Requirements

•Experience managing or supporting outsourced customer service operations, ideally across multiple sites, markets, or regions.
•Strong understanding of contact centre performance metrics and operational levers, including CSAT, AHT, FCR, and SLA management.
•Proven ability to collaborate with external partners and internal stakeholders to drive shared outcomes.
•Detail-led, proactive problem solving focused on performance optimisation and continuous improvement.
•Clear communication skills with the confidence to influence across levels, functions, and cultures.

Experience:Contact centerOutsourced customer service

Skills:CommunicationProblem-solvingCollaborationContinuous improvement

Company Brief

Dyson

Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn

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Dyson

13 hours ago

Delivery Manager, Teleperformance (Americas & EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Manage daily performance across assigned Teleperformance site(s) to deliver against agreed KPIs and SLAs.
•Monitor real-time metrics, trends, and operational risks, taking early action to protect service levels and customer outcomes.
•Ensure operational consistency and adherence to Dyson customer experience expectations across markets and channels.
•Partner with Teleperformance leadership and frontline teams to build accountability, pace, and shared ownership of performance.
•Support rollout of new processes, tools, and training, lead site reviews and improvement actions, and escalate local customer experience issues to the right teams.

Key Requirements

•Experience managing or supporting outsourced customer service operations, ideally across multiple sites, markets, or regions.
•Strong understanding of contact centre performance metrics and operational levers, including CSAT, AHT, FCR, and SLA management.
•Proven ability to collaborate with external partners and internal stakeholders to drive shared outcomes.
•Detail-led, proactive problem solving focused on performance optimisation and continuous improvement.
•Clear communication skills with the confidence to influence across levels, functions, and cultures.

Experience:Contact centerOutsourced customer service

Skills:CommunicationProblem-solvingCollaborationContinuous improvement

Company Brief

Dyson

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn