Talent and Business Operations Manager, Stores (Kitchener, ON, CA, N2N 0B1)

Sephora
Kitchener
Workplace: OnsiteFull timeCAD 54,800 - 68,500Function: Business OperationsExperience: 2-4 yearsSkills: ["Leadership","Communication","Influencing","Performance management"]

Lead store operations and talent for Sephora’s Kitchener location. You’ll manage staffing and scheduling, oversee payroll and time-off approvals, and run training and onboarding for Beauty Advisors. Drive performance through annual reviews and coaching, ensure operational excellence across inventory and shipping/receiving/returns, and act as the store’s expert on sales, staffing, and controllable expenses. On-site with evening, weekend, and holiday availability.

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FursaFursa
Sephora
Sephora
5 hours ago

Talent and Business Operations Manager, Stores (Kitchener, ON, CA, N2N 0B1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead store operations and talent for Sephora’s Kitchener location. You’ll manage staffing and scheduling, oversee payroll and time-off approvals, and run training and onboarding for Beauty Advisors. Drive performance through annual reviews and coaching, ensure operational excellence across inventory and shipping/receiving/returns, and act as the store’s expert on sales, staffing, and controllable expenses. On-site with evening, weekend, and holiday availability.
Location: Kitchener
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Conduct final interviews and use the applicant tracking system to source, select, and hire key positions.
  • •Own training and onboarding within the store by developing and executing an ongoing training strategy with partners.
  • •Create weekly schedules, approve time-off requests, and manage payroll to align with company and district guidelines.
  • •Write and deliver annual performance reviews for direct reports and oversee store-wide performance management processes.
  • •Drive operational excellence by managing inventory (shipping, receiving, returns, testers/supplies, and cycle counts) to company standards.

Pay and Benefits

Salary: CAD 54,800 - 68,500
Perks:Health InsuranceLife InsurancePaid Leave

Key Requirements

  • •2-4 years of management experience in beauty, retail, or customer service.
  • •Experience recruiting, staffing, and hiring across store positions including leadership.
  • •Proven ability to create high-performing teams and develop in-store talent.
  • •Strong managerial courage and composure for tough conversations and performance situations.
  • •Excellent verbal and written communication skills, with experience using Windows, Word, and Excel.
Experience:2-4 yearsBeautyRetailCustomer service
Skills:LeadershipCommunicationInfluencingPerformance management
Tech Stack:WindowsWordExcel

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn