inDrive

17 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Handle customer inquiries across phone, email, and chat, resolving issues quickly and efficiently. Process returns, exchanges, and customer complaints while keeping accurate records of each interaction. Update customer information in the CRM system and share customer feedback with relevant departments. Provide customers with clear updates on the status of their inquiries.

Location: Algiers

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to phone calls, emails, and chat messages from customers.
•Quickly and efficiently resolve customer issues.
•Process returns, exchanges, and customer complaints.
•Keep records of customer interactions and update customer information in the CRM system.
•Collect and forward customer feedback and inform customers about inquiry status.

Key Requirements

•Excellent oral and written communication skills in both French and English.
•Ability to resolve customer issues quickly and efficiently.
•Experience working with CRM systems and specialized software.
•Strong attention to detail and accuracy in documentation.
•Ability to handle large volumes of information and use PC/basic office programs.

Skills:CommunicationPolite professional dialogueAttention to detailAccuracyHandling high volumes

Languages:FrenchEnglish

Tech Stack:CRMPCEmailChat

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn

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inDrive

17 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Algiers

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to phone calls, emails, and chat messages from customers.
•Quickly and efficiently resolve customer issues.
•Process returns, exchanges, and customer complaints.
•Keep records of customer interactions and update customer information in the CRM system.
•Collect and forward customer feedback and inform customers about inquiry status.

Key Requirements

•Excellent oral and written communication skills in both French and English.
•Ability to resolve customer issues quickly and efficiently.
•Experience working with CRM systems and specialized software.
•Strong attention to detail and accuracy in documentation.
•Ability to handle large volumes of information and use PC/basic office programs.

Skills:CommunicationPolite professional dialogueAttention to detailAccuracyHandling high volumes

Languages:FrenchEnglish

Tech Stack:CRMPCEmailChat

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn