FIU Cases Analyst II

Pathward
Phoenix
Workplace: RemoteFull timeUSD 17.25 - 28 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Attention to detail","Communication","Organization","Self-sufficient","Ability to manage priorities"]

Analyze and investigate customer and transactional activity to identify, confirm, and escalate suspicious behavior. File SARs and CTRs with regulatory agencies based on escalations from internal teams, external partners, and third parties, while maintaining required compliance service levels. Handle inbound and outbound calls to support monitoring strategies and customer inquiries, and uphold production, quality, and leadership standards for assigned workstreams.

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Pathward
Pathward
2 days ago

FIU Cases Analyst II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live

Job Summary

Analyze and investigate customer and transactional activity to identify, confirm, and escalate suspicious behavior. File SARs and CTRs with regulatory agencies based on escalations from internal teams, external partners, and third parties, while maintaining required compliance service levels. Handle inbound and outbound calls to support monitoring strategies and customer inquiries, and uphold production, quality, and leadership standards for assigned workstreams.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze and investigate customer and transactional data to identify and confirm suspicious activity.
  • •File SARs and CTRs with regulatory agencies for escalated activity.
  • •Maintain workload/service levels in line with policies, procedures, and compliance standards.
  • •Answer inbound and outbound calls to support monitoring strategies and customer inquiries.
  • •Maintain production, quality, and leadership standards for assigned workstreams.

Pay and Benefits

Salary: USD 17.25 - 28 hourly
Perks:Health Insurance401kLife InsuranceDisability BenefitsPaid Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Typically requires a minimum of two years of related experience.
  • •Attention to detail.
  • •Ability to manage multiple workstreams and priorities.
  • •Strong written and verbal communication skills.
Experience:2+ years
Education:High School
Skills:Attention to detailCommunicationOrganizationSelf-sufficientAbility to manage priorities

Company Brief

Pathward
Provides banking-as-a-service APIs, card issuing, deposit and payment solutions for fintechs, businesses, and partners. Offers integrated banking products including debit cards, program management, and compliance services to enable financial product delivery.
Industry: Fintech Infrastructure
Growth: Established Company
WebsiteLinkedIn