Director, Subscription and Loyalty

Delivery Hero
Singapore
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Executive communication","Stakeholder management","First-principles problem solving","Leadership","Data-driven decision-making"]

Own subscription performance end-to-end, driving subscriber growth, retention, program topline, and profitability across 14 Europe and APAC markets. Set the multi-year subscription strategy and translate it into initiatives for product teams. Lead and develop a multi-layered organization, define market-specific growth strategies, and scale high-impact experiments using rigorous analysis. Evolve the subscription value proposition from customer insight through product, pricing, and commercial strategy.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Director, Subscription and Loyalty

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Job Summary

Own subscription performance end-to-end, driving subscriber growth, retention, program topline, and profitability across 14 Europe and APAC markets. Set the multi-year subscription strategy and translate it into initiatives for product teams. Lead and develop a multi-layered organization, define market-specific growth strategies, and scale high-impact experiments using rigorous analysis. Evolve the subscription value proposition from customer insight through product, pricing, and commercial strategy.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own subscription performance end-to-end across markets, including subscriber growth, retention, program topline, and profitability (P&L ownership).
  • •Set the long-term subscription vision and translate it into short-, mid-, and long-term initiatives for business and product teams with senior leadership endorsement.
  • •Build, lead, and develop a high-performing multi-layered team, including managers, hiring, and mentoring future leaders.
  • •Define and execute market-specific and cross-regional growth strategies, arbitrating trade-offs and priorities across markets at scale.
  • •Identify, test, and scale growth initiatives using rigorous analysis, experimentation, and structured decision-making; evolve the subscription value proposition end-to-end.

Key Requirements

  • •10+ years in top-tier management consulting, strategy, high-growth technology, investment banking, private equity, or FMCG, with a strong track record in subscriptions, loyalty, membership, or consumer growth.
  • •Proven experience building and leading multi-layered teams, including leading managers, and developing talent as the organization scales.
  • •Exceptional first-principles thinking to structure and resolve highly ambiguous, high-stakes business problems with minimal guidance.
  • •Deep commercial and analytical fluency, including owning P&Ls, driving ROI-based investment decisions, and making economic trade-offs at scale; advanced Excel/Google Sheets required and SQL strongly preferred.
  • •Outstanding executive communication and stakeholder management skills, influencing C-suite and senior regional leadership with structured, data-driven narratives.
Experience:10+ yearsSubscriptionsLoyaltyMembershipConsumer growth
Skills:Executive communicationStakeholder managementFirst-principles problem solvingLeadershipData-driven decision-making
Languages:English
Tech Stack:ExcelGoogle SheetsSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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