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1 day ago

RVP, Digital CSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Build and lead Cursor’s digital customer success function, scaling a tech-touch, one-to-many motion that drives activation, retention, and expansion for a self-serve, usage-based customer base. Own the operating model, automated onboarding and lifecycle nudges, health scoring and signal-driven engagement, GRR/NRR performance, and AI-powered engagement plays. Partner cross-functionally and hire/coach leaders to make scaled success repeatable without linear headcount growth.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build the digital customer success motion from the ground up with a scaled, one-to-many operating model using pooled CSM coverage and automation.
•Own activation and onboarding via self-serve onboarding, lifecycle communications, and in-product nudges to reach first value without manual touch.
•Drive scaled retention and expansion by owning adoption, customer health, GRR/NRR, and product-led expansion outcomes across the self-serve and usage-based segment.
•Stand up automated, signal-driven engagement using health scoring and usage signals to trigger outreach through behavior-based lifecycle plays.
•Hire, lead, and develop leaders (Regional Directors and CSMs), including onboarding, performance management, and career growth.

Key Requirements

•Built or scaled a digital/tech-touch, one-to-many customer success function using pooled coverage and automation.
•Developer-tools/technical-software domain experience with credibility to developers’ buying and adoption patterns.
•Experience leading leaders: hiring, developing, and managing managers/directors at scale with a high talent bar.
•Fluency with scaled customer success toolkit including health scoring, usage-based signals, CS/automation tooling, and PLG expansion; comfortable owning GRR/NRR.
•Strong understanding of software development lifecycles, engineering org structures, and AI-enabled developer tooling.

Experience:Developer toolsDigital customer successTech-touchPLGUsage-based

Skills:LeadershipCommunicationExecutive presenceStrategic thinkingExperimentation

Tech Stack:SlackHealth scoringUsage signalsGRRNRRMAUTokensIn-product nudges

Company Brief

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Builds Cursor, an AI-powered development platform and code editor that helps developers write, review, and maintain code using large language models and developer-focused automation tools for enterprise engineering teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor

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Cursor

1 day ago

RVP, Digital CSM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Build the digital customer success motion from the ground up with a scaled, one-to-many operating model using pooled CSM coverage and automation.
•Own activation and onboarding via self-serve onboarding, lifecycle communications, and in-product nudges to reach first value without manual touch.
•Drive scaled retention and expansion by owning adoption, customer health, GRR/NRR, and product-led expansion outcomes across the self-serve and usage-based segment.
•Stand up automated, signal-driven engagement using health scoring and usage signals to trigger outreach through behavior-based lifecycle plays.
•Hire, lead, and develop leaders (Regional Directors and CSMs), including onboarding, performance management, and career growth.

Key Requirements

•Built or scaled a digital/tech-touch, one-to-many customer success function using pooled coverage and automation.
•Developer-tools/technical-software domain experience with credibility to developers’ buying and adoption patterns.
•Experience leading leaders: hiring, developing, and managing managers/directors at scale with a high talent bar.
•Fluency with scaled customer success toolkit including health scoring, usage-based signals, CS/automation tooling, and PLG expansion; comfortable owning GRR/NRR.
•Strong understanding of software development lifecycles, engineering org structures, and AI-enabled developer tooling.

Experience:Developer toolsDigital customer successTech-touchPLGUsage-based

Skills:LeadershipCommunicationExecutive presenceStrategic thinkingExperimentation

Tech Stack:SlackHealth scoringUsage signalsGRRNRRMAUTokensIn-product nudges

Company Brief

Cursor

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 3.0

Website LinkedIn Glassdoor