Sr. Customer Success Manager (French Speaking)

Constructor
France, EMEA, United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship building","Executive communication","Stakeholder management","Problem-solving","Learning agility"]

Own the customer journey from kickoff through launch and ongoing value realization, helping enterprise customers improve search and product discovery for web and mobile. Build executive-level relationships across technical and business teams, align stakeholders around success plans, and drive measurable outcomes through QBRs/EBRs. Proactively identify risks and lead escalations with clarity, while using customer insights and ecommerce best practices to deliver proactive recommendations and scalable onboarding.

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FursaFursa
Constructor
Constructor
3 days ago

Sr. Customer Success Manager (French Speaking)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the customer journey from kickoff through launch and ongoing value realization, helping enterprise customers improve search and product discovery for web and mobile. Build executive-level relationships across technical and business teams, align stakeholders around success plans, and drive measurable outcomes through QBRs/EBRs. Proactively identify risks and lead escalations with clarity, while using customer insights and ecommerce best practices to deliver proactive recommendations and scalable onboarding.
Location: France, EMEA, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the end-to-end customer journey (kickoff, launch, adoption, and ongoing value realization) to ensure meaningful outcomes and delighted customers.
  • •Build trusted relationships across enterprise organizations, engaging stakeholders from engineers, data, and product teams to executive leaders.
  • •Align technical and business stakeholders around shared success plans by translating goals, priorities, and technical concepts into business value.
  • •Plan and lead effective QBRs and EBRs to communicate measurable impact, facilitate strategic conversations, and drive agreed next steps.
  • •Identify risks and blockers early and lead escalations by defining business impact, engaging internal teams, and maintaining customer confidence through resolution.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkHome OfficePaid LeaveLearning Budget

Key Requirements

  • •Fluency in French and based in EMEA, ideally France.
  • •At least 3 years managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar role.
  • •Experience with complex enterprise organizations and stakeholder management across technical teams and senior executives.
  • •Strong executive presence to lead strategic customer conversations, including QBRs and EBRs.
  • •Experience in ecommerce, digital commerce, search, or product discovery (highly valued).
Experience:3+ yearsEnterprise customersCustomer successEcommerceDigital commerceSearchProduct discovery
Skills:Relationship buildingExecutive communicationStakeholder managementProblem-solvingLearning agility
Languages:French

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn