Visa

1 week ago

Senior Manager, Testing Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead a global, client-facing Testing Support organization responsible for end-to-end testing guidance and execution support across Visa products and platforms. Own the operating model’s operational performance, people leadership, risk management, and continuous improvement while ensuring adherence to standards, SLAs/SLOs, and client expectations. Partner with Product, Technology, Implementation, GTM, and Client Services to support onboarding, certification, BAU testing, and scalable automation. Drive performance metrics such as NPS, CSAT, and resolution timelines.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own end-to-end delivery of Testing Support services, including BAU testing support, certification support, BER testing, PVT, EMV L3 testing, token testing, and testing tools support.
•Ensure adherence to testing standards, SLAs/SLOs, governance, and compliance requirements.
•Oversee centralized intake and case management via OneCRM and testing support channels to drive timely resolution.
•Serve as a senior escalation point for complex client testing issues and represent Testing Support in cross-functional forums.
•Lead team development and workforce planning, and drive process optimization, standardization, automation, and performance reporting (NPS, CSAT, SLA adherence, resolution timelines).

Key Requirements

•Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or a technology-related field.
•Minimum of 12+ years of relevant work experience.
•Proven experience leading global, client-facing operational or technical support teams.
•Strong background in testing, certification, and implementation support in technology, payments, or financial services environments.
•Strong people leadership and experience evolving operational support models, including process design and service delivery optimization.

Experience:12+ yearsPaymentsFinancial services

Education:Bachelor's in Computer Science / Computer Engineering / Management Information Systems (or technology-related)

Skills:People leadershipCommunicationAnalytical thinkingData-driven decision-makingAccountability

Tech Stack:OneCRM

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

1 week ago

Senior Manager, Testing Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own end-to-end delivery of Testing Support services, including BAU testing support, certification support, BER testing, PVT, EMV L3 testing, token testing, and testing tools support.
•Ensure adherence to testing standards, SLAs/SLOs, governance, and compliance requirements.
•Oversee centralized intake and case management via OneCRM and testing support channels to drive timely resolution.
•Serve as a senior escalation point for complex client testing issues and represent Testing Support in cross-functional forums.
•Lead team development and workforce planning, and drive process optimization, standardization, automation, and performance reporting (NPS, CSAT, SLA adherence, resolution timelines).

Key Requirements

•Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or a technology-related field.
•Minimum of 12+ years of relevant work experience.
•Proven experience leading global, client-facing operational or technical support teams.
•Strong background in testing, certification, and implementation support in technology, payments, or financial services environments.
•Strong people leadership and experience evolving operational support models, including process design and service delivery optimization.

Experience:12+ yearsPaymentsFinancial services

Education:Bachelor's in Computer Science / Computer Engineering / Management Information Systems (or technology-related)

Skills:People leadershipCommunicationAnalytical thinkingData-driven decision-makingAccountability

Tech Stack:OneCRM

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor