Café Ambassador - Pioneer Courthouse Square - Portland

Discover Financial
United States
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Problem-solving","De-escalation","Attention to detail"]

Serve as the in-person face of Capital One in a modern café setting, engaging guests as a digital banking guide. Help customers navigate mobile tools, troubleshoot tech questions, and resolve issues in line with compliance requirements. Host and support local events that promote financial health, advocate for customers during escalated situations, and foster a welcoming, inclusive experience while adapting to a flexible schedule.

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Discover Financial
Discover Financial
4 weeks ago

Café Ambassador - Pioneer Courthouse Square - Portland

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the in-person face of Capital One in a modern café setting, engaging guests as a digital banking guide. Help customers navigate mobile tools, troubleshoot tech questions, and resolve issues in line with compliance requirements. Host and support local events that promote financial health, advocate for customers during escalated situations, and foster a welcoming, inclusive experience while adapting to a flexible schedule.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests and provide high-end service in a community café environment.
  • •Guide customers through Capital One’s digital ecosystem, including mobile tools and troubleshooting.
  • •Share product and service value through genuine conversation without traditional sales pressure.
  • •Host and support local events promoting financial health, within established programs and partnerships.
  • •Advocate for customers, resolve issues aligned with compliance requirements, and handle escalated situations.
Travel: Low travel

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPrescriptionsFlexible SpendingLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kPaid ParentalChildcare

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Ability to work a flexible schedule, including nights, weekends, and holidays.
  • •Ability to attend all required training sessions.
  • •Lifting up to 25 pounds and standing/moving for extended periods.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn