Team Lead - Reporting (FinCrime Operations)

Wise
Hyderabad
Workplace: OnsiteFull timeINR 2,150,000 - 2,950,000 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Performance management","Problem-solving","Stakeholder communication","Accountability","Risk identification","Data-driven decision-making"]

Lead and scale a Financial Crime Operations team in Hyderabad focused on suspicious activity reporting to financial intelligence units. Build compliant, high-quality operations aligned with global standards, manage live operational queues, and drive KPI performance and case resolution. Serve as the primary escalation point, identify and mitigate operational risks, and ensure adherence to internal policies, procedures, and regulatory requirements across an international operating model.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wise
Wise
12 hours ago

Team Lead - Reporting (FinCrime Operations)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Lead and scale a Financial Crime Operations team in Hyderabad focused on suspicious activity reporting to financial intelligence units. Build compliant, high-quality operations aligned with global standards, manage live operational queues, and drive KPI performance and case resolution. Serve as the primary escalation point, identify and mitigate operational risks, and ensure adherence to internal policies, procedures, and regulatory requirements across an international operating model.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, develop, and coach a team of specialists, fostering excellence, accountability, and continuous improvement.
  • •Own team KPI outcomes, service delivery goals, and quality standards by implementing strategies to meet and exceed targets.
  • •Proactively manage individual and team performance, provide constructive feedback, and take decisive action to address underperformance or behavioral concerns.
  • •Oversee operational processes and task allocation to ensure timely, accurate, and efficient case resolution, including escalation handling with other functions.
  • •Identify operational delivery risks and vulnerabilities and contribute to mitigation strategy design and implementation, ensuring strict adherence to policies, procedures, and regulatory requirements.

Pay and Benefits

Salary: INR 2,150,000 - 2,950,000 annually

Key Requirements

  • •5+ years leading operational teams in high-pressure, regulated environments, with proven success in performance management, meeting strict deadlines, and scaling teams.
  • •Demonstrated queue management experience, including real-time workload balancing, SLA adherence, and capacity planning (including 24/7 or global time zone support).
  • •Proven performance management ability: set clear expectations, manage rigorously, coach for improvement, and address underperformance effectively.
  • •Strong problem-solving and prioritization: independently triage competing demands, resolve issues at source with minimal escalation, and take full ownership in high-pressure situations.
  • •Workforce management proficiency (forecasting, scheduling, adherence monitoring, productivity optimization) and excellent verbal/written English communication.
Experience:FintechFinancial servicesFinancial crimeAML24/7 operations
Skills:LeadershipCoachingPerformance managementProblem-solvingStakeholder communicationAccountabilityRisk identificationData-driven decision-making
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor