IT Support Assistant

Serco
United Kingdom
Full timeFunction: IT Support & HelpdeskSkills: ["Attention to detail","Communication","Prioritisation","Problem-solving","Independent and collaborative work"]

Provide first- and second-line IT support for the Defence Academy team, resolving incidents and service requests within agreed service levels. Maintain and deploy end-user devices and peripherals, manage IT equipment assets and records, and support Microsoft Windows desktop environments and applications. Investigate and resolve equipment audit discrepancies and support disposal processes. Contribute to IT projects, refresh programmes, knowledge management, and continuous improvement activities.

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FursaFursa
Serco
Serco
1 week ago

IT Support Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide first- and second-line IT support for the Defence Academy team, resolving incidents and service requests within agreed service levels. Maintain and deploy end-user devices and peripherals, manage IT equipment assets and records, and support Microsoft Windows desktop environments and applications. Investigate and resolve equipment audit discrepancies and support disposal processes. Contribute to IT projects, refresh programmes, knowledge management, and continuous improvement activities.
Location: United Kingdom
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide first- and second-line IT support, resolving incidents and service requests within agreed service levels.
  • •Prepare, configure, deploy, and support end-user devices, hardware, software, and peripherals.
  • •Maintain accurate IT asset records, including auditing equipment and updating asset databases.
  • •Install, configure, and support Microsoft Windows desktop operating systems and associated applications.
  • •Contribute to IT projects, refresh programmes, knowledge management activities, and continuous improvement initiatives.

Pay and Benefits

Perks:Paid LeavePensionLearning Budget

Key Requirements

  • •Provide first- and second-line IT support, resolving incidents and service requests within agreed service levels.
  • •Prepare, configure, deploy, collect, and support end-user devices, hardware, software, and peripherals.
  • •Maintain accurate IT asset records, including auditing equipment and updating asset databases.
  • •Install, configure, and support Microsoft Windows desktop operating systems and associated applications.
  • •Experience providing IT support or working in a technology-focused environment, with strong attention to detail and effective communication.
Skills:Attention to detailCommunicationPrioritisationProblem-solvingIndependent and collaborative work
Tech Stack:Microsoft 365Microsoft IntuneMicrosoft WindowsITIL

Eligibility

Security Clearance:BPSSCTCSC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn