Certified Technician

Midis Group
Dubai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Diagnostic troubleshooting","Technical support","Documentation accuracy","Inventory management"]

Diagnose, repair, and maintain Apple products in the service center while supporting customers with technical guidance and quick issue resolution. Manage spare parts and inventory, prepare refurbished iPhones and other Apple devices, and keep worksheets and documentation accurate. Handle walk-in and retailer accounts, accept units and update databases, process transactions, and assist with new releases. Stay current on Apple troubleshooting and submit periodic reports to management.

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FursaFursa
Midis Group
Midis Group
8 hours ago

Certified Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Diagnose, repair, and maintain Apple products in the service center while supporting customers with technical guidance and quick issue resolution. Manage spare parts and inventory, prepare refurbished iPhones and other Apple devices, and keep worksheets and documentation accurate. Handle walk-in and retailer accounts, accept units and update databases, process transactions, and assist with new releases. Stay current on Apple troubleshooting and submit periodic reports to management.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Maintain a strong floor presence and drive sales while promoting customer service excellence.
  • •Diagnose, repair, and maintain Apple products; evaluate system configuration and software updates for effective hardware use.
  • •Manage high-volume repair workflows, prepare refurbished iPhones/Apple products, and keep worksheets up to date.
  • •Accept walk-in units (including retailers) and update databases; manage retailer accounts.
  • •Handle spare parts and recalled devices inventory, process payment transactions and reports, and submit periodic management reports.

Key Requirements

  • •High School Diploma.
  • •At least 2 years of relevant experience.
  • •Provide practical advice and technical support to customers following Apple guidelines.
  • •Efficiently manage assigned repair jobs and keep worksheets up-to-date.
  • •Stay up to date with Apple troubleshooting articles, operating procedures, and service news.
Experience:2+ years
Education:High School
Skills:Customer serviceDiagnostic troubleshootingTechnical supportDocumentation accuracyInventory management
Tech Stack:AppleSpare parts inventory

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website