Assistant Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsSkills: ["Sales target management","Telesales strategy","Performance measurement","Coaching and feedback","Lead generation optimization"]

Lead and manage a team of telesales agents to drive activities toward meeting sales targets. Own telesales strategy, target-setting, and performance monitoring using productivity and efficiency measures, including call monitoring, coaching, and quizzes to improve product knowledge. Drive lead generation quality, cost-efficient resource utilization, and automation/process improvements, while handling recruiting, training, deployment, shift/workflow decisions, and appraisal/MBO reviews.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mashreq
Mashreq
2 days ago

Assistant Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead and manage a team of telesales agents to drive activities toward meeting sales targets. Own telesales strategy, target-setting, and performance monitoring using productivity and efficiency measures, including call monitoring, coaching, and quizzes to improve product knowledge. Drive lead generation quality, cost-efficient resource utilization, and automation/process improvements, while handling recruiting, training, deployment, shift/workflow decisions, and appraisal/MBO reviews.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage the team of telesales agents to ensure telesales activities are directed toward meeting sales targets.
  • •Set telesales strategies and objectives, and ensure delivery of sales leads and lead quality (e.g., keeping unqualified leads below 3%).
  • •Maintain service standards and monitor, evaluate, and measure performance to achieve productivity and efficiency.
  • •Build value propositions around dominant buying motives, identify obstacles, review sales tactics, and drive winning strategies.
  • •Ensure efficient execution of projects by scheduling workshops, planning capacity for consistent sales conversion, and making shift/leave/lead-generation decisions.

Key Requirements

  • •Select, recruit, train, certify, and deploy telesales agents to the team.
  • •Develop and implement telesales strategies, set challenging sales targets, and ensure targets are achieved.
  • •Monitor and evaluate telesales performance using service standards and performance measurement metrics.
  • •Plan and recommend technology support and requirements to increase automation, streamline processes, and improve productivity.
  • •Conduct appraisal and MBO reviews, coaching, and feedback to improve performance and customer satisfaction.
Skills:Sales target managementTelesales strategyPerformance measurementCoaching and feedbackLead generation optimization

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor