Atos

5 days ago

English Service Desk Agent (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide English-language customer support and technical assistance to users by handling inquiries via phone, email, and chat. Troubleshoot issues, document and track cases in a ticketing system, follow incident/problem/service request procedures, and escalate complex cases when needed. Ensure SLA and KPI-driven response and resolution, maintain high customer satisfaction, and collaborate on process improvements and knowledge base updates while staying current with product and system changes.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide English-language support to users via phone, email, or chat, troubleshooting and resolving issues or escalating as needed.
•Document and track customer interactions and resolutions accurately in the ticketing system.
•Follow established procedures for incident management, problem management, and service request fulfillment.
•Collaborate with cross-functional teams to implement process improvements and update the knowledge base.
•Adhere to SLAs and KPIs for response time, resolution time, and customer satisfaction, and continuously develop technical knowledge.

Key Requirements

•Fluent in English (written and verbal) communication skills.
•Previous experience in a customer support or service desk role, preferably in a technical support environment.
•Ability to analyze and resolve technical issues independently or through collaboration.
•Excellent customer service and interpersonal skills for handling inquiries professionally and empathetically.
•Ability to work under pressure, meet tight deadlines, and work shifts including weekends and holidays.

Skills:Problem-solvingTroubleshootingAdaptabilitySelf-learningCritical thinking

Languages:English

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

5 days ago

English Service Desk Agent (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide English-language support to users via phone, email, or chat, troubleshooting and resolving issues or escalating as needed.
•Document and track customer interactions and resolutions accurately in the ticketing system.
•Follow established procedures for incident management, problem management, and service request fulfillment.
•Collaborate with cross-functional teams to implement process improvements and update the knowledge base.
•Adhere to SLAs and KPIs for response time, resolution time, and customer satisfaction, and continuously develop technical knowledge.

Key Requirements

•Fluent in English (written and verbal) communication skills.
•Previous experience in a customer support or service desk role, preferably in a technical support environment.
•Ability to analyze and resolve technical issues independently or through collaboration.
•Excellent customer service and interpersonal skills for handling inquiries professionally and empathetically.
•Ability to work under pressure, meet tight deadlines, and work shifts including weekends and holidays.

Skills:Problem-solvingTroubleshootingAdaptabilitySelf-learningCritical thinking

Languages:English

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn