Vaga Afirmativa para Pessoas com Deficiência - Estágio e Efetivo - Especialista de Suporte

SAP
Brazil
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Customer focus","Collaboration","Adaptability","Problem-solving"]

Join the Product Support team to deliver technical and non-technical assistance that helps customers resolve complex issues. You’ll own problem resolution, diagnose and replicate incidents, and escalate to development teams when needed. Build and maintain support knowledge to prevent future incidents, collaborate with cross-functional groups to improve the customer experience and product efficiency, and support proactive testing and continuous innovation.

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FursaFursa
SAP
SAP
2 hours ago

Vaga Afirmativa para Pessoas com Deficiência - Estágio e Efetivo - Especialista de Suporte

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Last checked: 2 hours agoStatus: Live

Job Summary

Join the Product Support team to deliver technical and non-technical assistance that helps customers resolve complex issues. You’ll own problem resolution, diagnose and replicate incidents, and escalate to development teams when needed. Build and maintain support knowledge to prevent future incidents, collaborate with cross-functional groups to improve the customer experience and product efficiency, and support proactive testing and continuous innovation.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Graduate level

Key Responsibilities

  • •Own customer problem resolution to provide an effortless customer experience, responding promptly to inquiries and offering proactive support.
  • •Diagnose, replicate, and resolve reported incidents; escalate to development teams when needed and communicate effectively with customers.
  • •Develop and update support documentation and share knowledge with the SAP community to prevent future incidents.
  • •Collaborate with cross-functional teams on knowledge-sharing initiatives and share insights to improve customer experience and product efficiency.
  • •Support proactive testing initiatives and contribute to SAP’s support strategy and continuous innovation.
Travel: Low travel

Key Requirements

  • •Undergraduate degree or in-progress studies in Computer Science, IT, Engineering, Administration, or a related field.
  • •Relevant experience in customer service or technical support is a plus.
  • •Strong written and verbal English communication skills.
  • •Good understanding of databases, operating systems, basic networking, and problem-resolution methods.
  • •Willingness to work in a dynamic environment with flexible hours, including some weekends and holidays.
Education:Bachelor's
Skills:CommunicationCustomer focusCollaborationAdaptabilityProblem-solving
Languages:English

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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