CCSS Representative 1 Inbound Service 客户服务主任 (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Empathy","Teamwork","Problem-solving"]

Inbound Call Centre representative handling HSBC retail customers, delivering on promises, resolving issues on first contact where possible, and identifying value-added products based on customer needs. This role supports multiple propositions with strong product knowledge, emphasizes personalised service, and upholds stringent operational controls within a high-volume banking environment.

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FursaFursa
HSBC
HSBC
6 months ago

CCSS Representative 1 Inbound Service 客户服务主任 (Foshan, GD, CN, 528200)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Inbound Call Centre representative handling HSBC retail customers, delivering on promises, resolving issues on first contact where possible, and identifying value-added products based on customer needs. This role supports multiple propositions with strong product knowledge, emphasizes personalised service, and upholds stringent operational controls within a high-volume banking environment.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • •Delivers what is promised in line with customer expectations.
  • •Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products.
  • •Use a range of simple techniques to personalise the customer’s experience in a way that makes them feel valued and appreciated; satisfy customers’ expectations by providing appropriate solutions in a prompt, efficient and personalised way.
  • •Owns and resolves issues and understands how and when to escalate.

Key Requirements

  • •Bachelor’s degree or above.
  • •At least two years relevant experience.
  • •Must be proficient in language(s) required by the process.
  • •Open to working flexible shifting schedules.
  • •Ability to work in a high-volume, fast-paced environment with customer-centric focus and teamwork.
Experience:2+ yearsBankingFinancial services
Education:Bachelor's
Skills:CommunicationCustomer serviceEmpathyTeamworkProblem-solving

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn