Strategy & Operations, Healthcare - Patient Operations

Sprinter Health
San Francisco
Workplace: HybridFull timeUSD 130,000 - 150,000 annuallyFunction: Healthcare (Clinical, Medical, Wellness)Experience: 2-5 yearsSkills: ["Structured problem solving","Execution judgment","Cross-functional collaboration","Communication","Stakeholder management"]

Own high-priority patient operations initiatives end to end—from defining problems and identifying bottlenecks to executing pilots, measuring outcomes, and scaling what works. Partner with Clinical Operations, Product, Engineering, and frontline teams to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery. Use data and lightweight models to diagnose failures, run QA reviews, and translate operational learnings into scalable systems and recommendations.

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FursaFursa
Sprinter Health
Sprinter Health
1 month ago

Strategy & Operations, Healthcare - Patient Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own high-priority patient operations initiatives end to end—from defining problems and identifying bottlenecks to executing pilots, measuring outcomes, and scaling what works. Partner with Clinical Operations, Product, Engineering, and frontline teams to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery. Use data and lightweight models to diagnose failures, run QA reviews, and translate operational learnings into scalable systems and recommendations.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Own patient operations initiatives from problem definition through execution, measurement, and iteration.
  • •Identify operational bottlenecks that prevent patients from booking, completing, or receiving care.
  • •Conduct QA reviews to determine why appointments fail and translate findings into operational fixes.
  • •Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery.
  • •Translate successful workflows into scalable systems by partnering with Product and Engineering, and communicate outcomes and recommendations to leadership.

Pay and Benefits

Salary: USD 130,000 - 150,000 annually
Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetRelocation

Key Requirements

  • •2–5 years in consulting, banking, business operations, strategy & operations, healthcare operations, or a similar analytical/execution role.
  • •Healthcare/health-tech or patient-facing operating environment experience (clinical operations, payer/provider, or digital health).
  • •Use data to diagnose operational issues, prioritize opportunities, and measure initiative impact; comfortable pulling/manipulating data with tools like SQL, Excel, or Google Sheets.
  • •Own ambiguous problems end to end by translating goals into structured plans and measurable outcomes.
  • •Work cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, and frontline operators.
Experience:2-5 yearsHealthcareHealth-techClinical operationsPayer/providerDigital healthPatient operationsStartup
Skills:Structured problem solvingExecution judgmentCross-functional collaborationCommunicationStakeholder management
Tech Stack:SQLExcelGoogle SheetsBI toolsAI-assisted workflows

Company Brief

Sprinter Health
Operates mobile and home-based primary care services focused on delivering in-home medical visits, chronic care management, and coordinated care for patients who face barriers accessing clinic-based care.
Industry: Healthcare Providers
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