Director of Direct-to-Consumer Final Mile Logistics

Samsung
United States
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 12+ yearsSkills: ["Cross-functional leadership","Executive communication","Stakeholder management","Analytical thinking","Continuous improvement"]

Own end-to-end last-mile delivery and in-home service strategy for D2C channels, driving continuous improvement across service models and performance KPIs. Lead carrier and vendor partnerships, contract negotiations, and QBR governance while collaborating with Engineering, e-commerce fulfillment, supply chain, customer experience, and finance. Oversee reverse logistics, white-glove installation/haul-away, damage prevention and claims, and roadmap ownership for last-mile technology platforms.

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FursaFursa
Samsung
Samsung
5 days ago

Director of Direct-to-Consumer Final Mile Logistics

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Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end last-mile delivery and in-home service strategy for D2C channels, driving continuous improvement across service models and performance KPIs. Lead carrier and vendor partnerships, contract negotiations, and QBR governance while collaborating with Engineering, e-commerce fulfillment, supply chain, customer experience, and finance. Oversee reverse logistics, white-glove installation/haul-away, damage prevention and claims, and roadmap ownership for last-mile technology platforms.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Director level

Key Responsibilities

  • •Own final-mile delivery and in-home service strategy for D2C channels, including scaling service models and establishing standards and benchmarks.
  • •Lead carrier/vendor contract negotiations and manage ongoing performance, governance, and quarterly business reviews (QBRs).
  • •Partner cross-functionally with Engineering/Product/IT and fulfillment, customer experience, and finance to optimize execution, cost, service levels, and customer outcomes.
  • •Own reverse logistics end-to-end, coordinating return pickups, disposition/refurbishment routing, and return cost/cycle-time improvements.
  • •Oversee last-mile technology platform roadmap and vendor selection (e.g., TMS, visibility, scheduling), plus network design/capacity planning and damage/claims management.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kLearning BudgetPaid LeaveWellness Stipend

Key Requirements

  • •12+ years of experience in final mile, transportation, supply chain, or e-commerce logistics with progressive leadership responsibility.
  • •Proven experience negotiating carrier and vendor contracts and managing complex service networks.
  • •Strong cross-functional leadership experience partnering with engineering/IT and fulfillment teams.
  • •Deep understanding of D2C logistics economics, service models, and customer experience drivers.
  • •Executive-level communication and stakeholder management; ability to travel 25% of the year.
Experience:12+ yearsE-commerceD2C logisticsSupply chain
Skills:Cross-functional leadershipExecutive communicationStakeholder managementAnalytical thinkingContinuous improvement
Tech Stack:Transportation Management Systems (TMS)Route optimization toolsReal-time trackingDriver appsCustomer notification systemsAI-driven routingIoT delivery trackingAutomated scheduling

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn