Front Office Agent (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Problem-solving","Attention to detail"]

Serve as the first point of contact for guests, welcoming them and managing efficient check-in/check-out. Handle guest inquiries, requests, and complaints professionally via phone, email, and other channels, while providing accurate information on hotel policies, amenities, and procedures. Maintain organized front desk operations and accurate guest/transaction records using hotel management software, coordinating with other departments to ensure rooms are ready. Upsell amenities to enhance the guest experience and revenue.

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FursaFursa
Power International Holding
Power International Holding
1 day ago

Front Office Agent (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the first point of contact for guests, welcoming them and managing efficient check-in/check-out. Handle guest inquiries, requests, and complaints professionally via phone, email, and other channels, while providing accurate information on hotel policies, amenities, and procedures. Maintain organized front desk operations and accurate guest/transaction records using hotel management software, coordinating with other departments to ensure rooms are ready. Upsell amenities to enhance the guest experience and revenue.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests upon arrival and assist with check-in procedures to create a positive first impression
  • •Process guest registrations, check-ins, and check-outs accurately, collecting payments and verifying identification as required
  • •Handle guest inquiries, requests, and complaints promptly and professionally to ensure satisfaction
  • •Answer phone calls and emails, providing information and assisting with reservations and inquiries
  • •Maintain accurate guest records, room status, and transactions using hotel management software while coordinating with other departments to fulfill requests

Key Requirements

  • •Minimum 5 years of working experience, including 3 years of relevant working experience
  • •Proficiency in hotel management software systems and basic computer skills for reservations, check-ins, and guest inquiries
  • •Excellent communication and interpersonal skills to interact with guests and colleagues professionally
  • •Strong organizational skills to manage multiple tasks accurately while processing registrations, payments, and records
  • •ERP knowledge (preferably SAP functional skills) is required; knowledge of hotel policies, procedures, and amenities is needed
Experience:5+ yearsHospitalityHotel
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsProblem-solvingAttention to detail
Tech Stack:Hotel management softwareSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website