Associate, Process Manager

Discover Financial
Houston
Workplace: OnsiteFull timeUSD 66,700 - 76,100 annuallyFunction: Communications, PR & CommunityExperience: 1+ yearsEducation: high_schoolSkills: ["Detail-oriented","Analytical","Process management","Cross-functional collaboration","Compliance-minded"]

Manage gateway and card network billing operations by auditing monthly invoices, reconciling transaction fees, and ensuring accurate payout and revenue settlement. Investigate billing anomalies, chargebacks, interchange downgrades, and network penalties while partnering with Finance, Engineering, and Product to support new payment methods and integrations. Build dashboards to track processing cost trends and margin impacts, optimize routing and fee schedules, and maintain PCI-DSS and financial compliance governance.

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Discover Financial
Discover Financial
1 day ago

Associate, Process Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Manage gateway and card network billing operations by auditing monthly invoices, reconciling transaction fees, and ensuring accurate payout and revenue settlement. Investigate billing anomalies, chargebacks, interchange downgrades, and network penalties while partnering with Finance, Engineering, and Product to support new payment methods and integrations. Build dashboards to track processing cost trends and margin impacts, optimize routing and fee schedules, and maintain PCI-DSS and financial compliance governance.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Review, reconcile, and audit complex monthly invoices from payment gateways, acquiring banks, and card networks.
  • •Oversee end-to-end payment gateway transaction billing, ensuring accurate fee application and payout reconciliation.
  • •Identify and resolve billing anomalies, interchange downgrades, chargeback fees, and unexpected network penalties.
  • •Build and maintain financial dashboards to track processing cost trends, cost-per-transaction, and margin impacts.
  • •Optimize payment routing and fee schedules by recommending cost-reduction strategies and eliminating manual reconciliation workflows.

Pay and Benefits

Salary: USD 66,700 - 76,100 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 1 year of experience with Microsoft Office or G Suite.
  • •At least 1 year of process management experience.
  • •Bachelors degree (preferred).
  • •Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (preferred).
Experience:1+ yearsFintechPaymentsFinancial services
Education:High School
Skills:Detail-orientedAnalyticalProcess managementCross-functional collaborationCompliance-minded
Certifications:LeanAgileSix SigmaBusiness Process ManagementProject Management
Tech Stack:Microsoft OfficeG SuiteStripeAdyenAuthorize.netVisaMastercardPCI-DSS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn