Guest Services Officer - Al Dhafra

M42
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Attention to detail","Customer service","Patient-centric approach"]

Serve as the first point of contact for patients, families, and visitors at the Al Dhafra facilities, delivering a welcoming and efficient experience. Manage patient registration, appointment scheduling, and insurance verification/eligibility using official platforms, and handle cash collections and billing inquiries. Provide Arabic-English/English-Arabic translation support with physicians, perform required clinical assistant duties, and ensure compliance with DOH, DHA, and JCI regulations.

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FursaFursa
M42
M42
1 day ago

Guest Services Officer - Al Dhafra

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients, families, and visitors at the Al Dhafra facilities, delivering a welcoming and efficient experience. Manage patient registration, appointment scheduling, and insurance verification/eligibility using official platforms, and handle cash collections and billing inquiries. Provide Arabic-English/English-Arabic translation support with physicians, perform required clinical assistant duties, and ensure compliance with DOH, DHA, and JCI regulations.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet and assist patients, ensuring a positive and professional first impression.
  • •Manage patient registration, verify insurance eligibility, and schedule appointments.
  • •Handle cash collections and billing inquiries while ensuring accurate patient identification.
  • •Serve as an interpreter (Arabic to English / English to Arabic) to facilitate communication with medical staff.
  • •Ensure compliance with DOH, DHA, and JCI regulations and support process improvements.

Key Requirements

  • •2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in healthcare.
  • •Strong attention to detail and ability to work efficiently in a fast-paced environment.
  • •Excellent communication and interpersonal skills with a patient-centric approach.
  • •Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
  • •Fluency in English and Arabic to serve as a translator; experience with Cerner Oracle is a nice to have.
Experience:2+ yearsHealthcare
Skills:CommunicationInterpersonal skillsAttention to detailCustomer servicePatient-centric approach
Languages:EnglishArabic
Tech Stack:Microsoft OfficeEMRInsurance portalsCerner Oracle

Eligibility

Nationality:UAE National

Company Brief

M42
M42 is a UAE-based venture studio and investment platform that builds and invests in technology startups, offering funding, product development, and go-to-market support to scale digital businesses across the MENA region.
Industry: Venture Capital
Headquarters: Dubai, United Arab Emirates
Website