Sr Associate, Disputes and Fraud Analysis

Fiserv
Pune
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Problem-solving","Communication"]

Provide first-level technical support to clients, troubleshooting and diagnosing issues while guiding users through solutions. Handle complex cases by escalating to higher support tiers and maintain accurate records by documenting interactions and outcomes. Collaborate with internal teams to improve support processes, maintain strong product knowledge, and ensure clients receive prompt, effective service with high satisfaction.

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FursaFursa
Fiserv
Fiserv
14 hours ago

Sr Associate, Disputes and Fraud Analysis

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide first-level technical support to clients, troubleshooting and diagnosing issues while guiding users through solutions. Handle complex cases by escalating to higher support tiers and maintain accurate records by documenting interactions and outcomes. Collaborate with internal teams to improve support processes, maintain strong product knowledge, and ensure clients receive prompt, effective service with high satisfaction.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support to clients, resolving issues to ensure high satisfaction.
  • •Troubleshoot and diagnose technical problems and guide clients through solutions.
  • •Escalate complex issues to higher support tiers when necessary.
  • •Document client interactions and the solutions provided for accurate records.
  • •Collaborate with internal teams to improve support processes and client experiences.

Key Requirements

  • •2+ years of experience in technical support.
  • •1+ year(s) troubleshooting software or hardware issues.
  • •1+ year(s) providing phone or remote support.
  • •1+ year(s) using ticketing systems for support.
  • •2+ years of an equivalent combination of education, related experience, and/or military experience.
Experience:2+ yearsFintech
Skills:Problem-solvingCommunication
Tech Stack:Zendesk

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn