Customer

2 months ago

Senior Software Engineer - Email Channel

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own and evolve the email channel end to end, including backend systems for high-volume sending and frontend experiences for campaign creation and analysis. Work across the stack (Go, React, Ember) in a cloud-native environment (AWS/GCP), focusing on deliverability, instrumentation, and product-driven improvements. Lead architecture decisions, mentoring, and AI-assisted tooling to accelerate impact.

Location: Americas

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Build and evolve the frontend experiences customers use to create, preview, and analyze email campaigns — template editors, sending configuration, deliverability dashboards
•Design and scale the backend systems that power high-volume email sending, including queue management, retry logic, and event processing (bounces, complaints, deferrals)
•Own deliverability-adjacent systems: bounce classification, suppression management, IP/domain reputation monitoring, and feedback loop processing
•Partner with our deliverability team to translate domain expertise into automated tooling — reputation scoring, warm-up schedules, sending throttles
•Instrument and monitor the health of the email channel: inbox placement signals, block detection, ESP feedback, and alerting

Pay and Benefits

Salary: USD 150,000 - 200,000 annually

Perks:Remote WorkLearning BudgetPaid LeaveMedicalDentalVisionParential LeaveWellness Stipend

Key Requirements

•7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
•Experience building product-facing frontend features in React or similar frameworks, with attention to UX quality and polish
•Comfort working in cloud-native environments (AWS, GCP)
•Familiarity with relational databases (MySQL) and an understanding of performance tradeoffs
•Familiarity with high-volume email sending concepts: bounce handling, feedback loops, and delivery event processing

Experience:7+ yearsEmail deliveryDistributed systemsGoReactAWSGCPMySQLBackendFrontendDistributed

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:GoReactEmberAIAWSGCPMySQLSQL

Company Brief

Customer

Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Customer

2 months ago

Senior Software Engineer - Email Channel

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Americas

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Build and evolve the frontend experiences customers use to create, preview, and analyze email campaigns — template editors, sending configuration, deliverability dashboards
•Design and scale the backend systems that power high-volume email sending, including queue management, retry logic, and event processing (bounces, complaints, deferrals)
•Own deliverability-adjacent systems: bounce classification, suppression management, IP/domain reputation monitoring, and feedback loop processing
•Partner with our deliverability team to translate domain expertise into automated tooling — reputation scoring, warm-up schedules, sending throttles
•Instrument and monitor the health of the email channel: inbox placement signals, block detection, ESP feedback, and alerting

Pay and Benefits

Salary: USD 150,000 - 200,000 annually

Perks:Remote WorkLearning BudgetPaid LeaveMedicalDentalVisionParential LeaveWellness Stipend

Key Requirements

•7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
•Experience building product-facing frontend features in React or similar frameworks, with attention to UX quality and polish
•Comfort working in cloud-native environments (AWS, GCP)
•Familiarity with relational databases (MySQL) and an understanding of performance tradeoffs
•Familiarity with high-volume email sending concepts: bounce handling, feedback loops, and delivery event processing

Experience:7+ yearsEmail deliveryDistributed systemsGoReactAWSGCPMySQLBackendFrontendDistributed

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:GoReactEmberAIAWSGCPMySQLSQL

Company Brief

Customer

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor