Account Manager, French Bilingual

Manage day-to-day operations for a national account portfolio by partnering with Relationship Managers to resolve complex client issues and protect client satisfaction and retention. Execute add-on sales and upsell/cross-sell initiatives, analyze client data to drive account strategy, and produce actionable reports. Coordinate across internal teams to meet client SLAs, handle escalations, track KPIs, and maintain accurate records in eCRM while supporting commercial changes.