Highspot

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own customer success for Highspot’s post-sales accounts in Hyderabad by driving product adoption, satisfaction, and retention. Analyze usage and engagement data to spot risks, recommend improvements, and deliver customer-facing milestones such as Mutual Value Plans and Strategic Business Reviews. Coordinate across Sales, Marketing, IT, Finance, and internal teams (Deployment Consultants and Technical Account Managers) to ensure solution health, advocacy, and expansion/upsell outcomes.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Analyze customer usage data to identify trends, risks, and opportunities to improve engagement and retention.
•Develop actionable insights and recommendations to help customers achieve goals.
•Proactively monitor adoption metrics and sentiment analysis, escalating issues to protect retention and growth.
•Build account maps by identifying key players and understanding customer business needs using publicly available information.
•Drive product adoption and coordinate internal support across engineering, marketing, product, and support to deliver customer milestones and enable renewals/expansion.

Key Requirements

•4 to 7 years of consulting, services, customer success, or account management experience managing customer relationships.
•Strong communication skills to synthesize complex issues for executive audiences.
•Proven ability to consult with customers at all seniority levels to craft plans that deliver customer value.
•Ability to thrive in ambiguous situations and create structure and process for large customers.
•Background in project management and organizing complex customer engagements across stakeholder groups.

Experience:4-7 yearsCustomer successSaaSSales enablement

Skills:CommunicationCollaborationCustomer focusProblem-solvingIntegrity

Tech Stack:SaaSAIGenAI

Company Brief

Highspot

Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Highspot

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Analyze customer usage data to identify trends, risks, and opportunities to improve engagement and retention.
•Develop actionable insights and recommendations to help customers achieve goals.
•Proactively monitor adoption metrics and sentiment analysis, escalating issues to protect retention and growth.
•Build account maps by identifying key players and understanding customer business needs using publicly available information.
•Drive product adoption and coordinate internal support across engineering, marketing, product, and support to deliver customer milestones and enable renewals/expansion.

Key Requirements

•4 to 7 years of consulting, services, customer success, or account management experience managing customer relationships.
•Strong communication skills to synthesize complex issues for executive audiences.
•Proven ability to consult with customers at all seniority levels to craft plans that deliver customer value.
•Ability to thrive in ambiguous situations and create structure and process for large customers.
•Background in project management and organizing complex customer engagements across stakeholder groups.

Experience:4-7 yearsCustomer successSaaSSales enablement

Skills:CommunicationCollaborationCustomer focusProblem-solvingIntegrity

Tech Stack:SaaSAIGenAI

Company Brief

Highspot

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn