Customer Specialist - Part Time

CarMax
United States
Workplace: OnsitePart timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Relationship building"]

Support customers through the used-vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing. Conduct vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and complete key administrative paperwork. Coordinate service appointments and help ensure accurate repair order invoices while following CarMax EH&S requirements in a fast-paced, customer-first environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers through the used-vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing. Conduct vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and complete key administrative paperwork. Coordinate service appointments and help ensure accurate repair order invoices while following CarMax EH&S requirements in a fast-paced, customer-first environment.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax quality standards.
  • •Coordinate service appointments and manage administrative tasks, including repair order invoice accuracy and transaction paperwork.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Sick TimePaid LeaveFloating Holidays

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •High School Diploma (or equivalent) and a valid driver’s license; able to lift up to 25 lbs and read/transcribe data accurately.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailRelationship building
Licenses:Valid driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn