Campus Associates - FY'27 - Hyderabad / Bengaluru

Sutherland
Mumbai, Hyderabad, Chennai, Bhopal
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical skills","Time management","Adaptability","Schedule adherence"]

Deliver outstanding customer experience by handling customer requests and inquiries via email, chat, and social media. Resolve issues promptly and accurately, while meeting contact center statistics and SLAs for customer satisfaction and productivity. Follow data security and non-disclosure requirements, complete mandated upskilling/e-courses, and attend coaching sessions to apply feedback. Maintain 100% schedule adherence and support efforts to reduce program shrinkage.

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Sutherland
Sutherland
1 day ago

Campus Associates - FY'27 - Hyderabad / Bengaluru

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Last checked: 12 hours agoStatus: Live

Job Summary

Deliver outstanding customer experience by handling customer requests and inquiries via email, chat, and social media. Resolve issues promptly and accurately, while meeting contact center statistics and SLAs for customer satisfaction and productivity. Follow data security and non-disclosure requirements, complete mandated upskilling/e-courses, and attend coaching sessions to apply feedback. Maintain 100% schedule adherence and support efforts to reduce program shrinkage.
Location: Mumbai, Hyderabad, Chennai, Bhopal
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve customer requests and inquiries via email, chat, or social channels.
  • •Answer customer questions in a timely manner and maintain strong customer experience.
  • •Achieve contact center statistics and meet SLAs (customer satisfaction and productivity).
  • •Adhere to non-disclosure agreement (NDA) and data security policies.
  • •Complete upskilling/e-courses and attend coaching sessions to implement feedback; maintain 100% schedule adherence.

Key Requirements

  • •Any full-time UG/PG graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) with the 2026 pass-out eligibility.
  • •Excellent verbal and written English communication skills.
  • •Good analytical and typing skills.
  • •Flexibility to work shifts, including nights.
  • •Must reside within a 25 km radius of the office location.
Skills:CommunicationProblem-solvingAnalytical skillsTime managementAdaptabilitySchedule adherence
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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