Operations Specialist

invygo
Egypt
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Troubleshooting","Multitasking","Organizational skills","Ownership"]

Support customers and the operations team during key moments of their car subscription journey. Serve as Level 1 escalation for process issues, log and track escalations, and assist with uploads, bookings/handover, idle vehicle de-fleet monitoring, and force collection follow-ups. Coordinate with car dealers and cross-functional teams, maintain SOP adherence, and update reporting trackers (including Metabase and Google Sheets) for the Operations Manager.

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FursaFursa
invygo
invygo
6 days ago

Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers and the operations team during key moments of their car subscription journey. Serve as Level 1 escalation for process issues, log and track escalations, and assist with uploads, bookings/handover, idle vehicle de-fleet monitoring, and force collection follow-ups. Coordinate with car dealers and cross-functional teams, maintain SOP adherence, and update reporting trackers (including Metabase and Google Sheets) for the Operations Manager.
Location: Egypt
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as Level 1/first-line escalation point for issues across assigned processes and escalate to the Operations Manager when SLA timelines are at risk.
  • •Support the new car upload process by tracking SLA milestones, dealer documentation, pricing confirmation, and pre-delivery checks.
  • •Monitor booking/handover performance including on-time delivery tracking and customer feedback logging; flag dealer service issues.
  • •Assist with idle car de-fleet monitoring and coordinate dealer communication to resolve inactive vehicle cases.
  • •Maintain and update process trackers and prepare regular status updates for the Operations Manager.

Key Requirements

  • •Bachelor’s degree with experience in Customer Experience (CX) or hospitality.
  • •Proficiency in English and Arabic with strong verbal and written communication skills.
  • •Excellent computer skills, including Office and Google Suite (or similar platforms).
  • •Strong troubleshooting, multitasking, and organizational abilities to manage daily targets.
  • •Comfort working in a startup environment with an understanding of Agile/Sprint methodologies.
Education:Bachelor's
Skills:CommunicationTroubleshootingMultitaskingOrganizational skillsOwnership
Languages:EnglishArabic
Tech Stack:MetabaseGoogle SheetsOfficeGoogle Suite

Company Brief

invygo
Offers a car subscription platform that lets customers access vehicles on flexible monthly terms instead of traditional ownership or long-term leases. The service focuses on convenience, insurance, maintenance, and digital booking.
Industry: Mobility Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn