Thales

2 days ago

Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Manage and resolve customer cases within Imperva’s support organization, ensuring correct prioritization and SLA-compliant assignment. Provide timely updates and responses for Tier 1 issues, collaborate with Product Support Engineers when needed, and help improve support quality by contributing to the Imperva knowledge base through guides and technical how-to articles. Use strong customer communication and multitasking to deliver a reliable customer experience while growing in the product support role.

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage customer cases by ensuring correct priority, accurate customer information, and SLA-compliant case assignment.
•Provide timely updates and responses to complete customer requests.
•Handle Tier 1 cases.
•Collaborate with Product Support Engineers as needed.
•Contribute to the Imperva knowledge base by writing guides and technical how-to articles.

Pay and Benefits

Salary: USD 63,966.13 - 117,263 annually

Perks:Health InsuranceDentalVisionFsa/hsaRetirementPaid LeaveLife Insurance

Key Requirements

•2 years’ experience in case handling and management.
•B.S. in Engineering/Computer Science or equivalent technical field experience (advantage).
•Knowledge of networking protocols TCP/IP and ISO layers 3, 4, and 7.
•Understanding of HTTP, SSL, and databases (advantage).
•Customer-obsessed with strong written and verbal customer-centric communication skills (English required).

Experience:Case management

Education:Bachelor's

Skills:Customer obsessionCommunicationMultitaskingIndependenceAttention to detail

Languages:English

Tech Stack:TCPIPISO layers 3ISO layers 4ISO layers 7HTTPSSLSalesforceServiceNowJiraDatabases

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 days ago

Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage customer cases by ensuring correct priority, accurate customer information, and SLA-compliant case assignment.
•Provide timely updates and responses to complete customer requests.
•Handle Tier 1 cases.
•Collaborate with Product Support Engineers as needed.
•Contribute to the Imperva knowledge base by writing guides and technical how-to articles.

Pay and Benefits

Salary: USD 63,966.13 - 117,263 annually

Perks:Health InsuranceDentalVisionFsa/hsaRetirementPaid LeaveLife Insurance

Key Requirements

•2 years’ experience in case handling and management.
•B.S. in Engineering/Computer Science or equivalent technical field experience (advantage).
•Knowledge of networking protocols TCP/IP and ISO layers 3, 4, and 7.
•Understanding of HTTP, SSL, and databases (advantage).
•Customer-obsessed with strong written and verbal customer-centric communication skills (English required).

Experience:Case management

Education:Bachelor's

Skills:Customer obsessionCommunicationMultitaskingIndependenceAttention to detail

Languages:English

Tech Stack:TCPIPISO layers 3ISO layers 4ISO layers 7HTTPSSLSalesforceServiceNowJiraDatabases

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn