Director of Operations, New Content Experiences (NCX)

Netflix
Panama
Workplace: RemoteFull timeUSD 540,000 - 870,000 annuallyFunction: Content & Editorial (Writing/Editing)Skills: ["Executive communication","Leadership","Cross-functional collaboration","Influence","Problem-solving"]

Lead operations for Netflix’s New Content Experiences (NCX), architecting end-to-end workflows that turn 0-to-1 concepts—Live Events, Games, Podcasts, and emerging formats—into scalable, global launches. You’ll manage a multidisciplinary team spanning program management, creative operations, and launches, partnering with Content, Product Management, Engineering, and merchandising to manage risk, SLAs, and documentation while mentoring leaders and driving continuous operational improvement.

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FursaFursa
Netflix
Netflix
2 days ago

Director of Operations, New Content Experiences (NCX)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead operations for Netflix’s New Content Experiences (NCX), architecting end-to-end workflows that turn 0-to-1 concepts—Live Events, Games, Podcasts, and emerging formats—into scalable, global launches. You’ll manage a multidisciplinary team spanning program management, creative operations, and launches, partnering with Content, Product Management, Engineering, and merchandising to manage risk, SLAs, and documentation while mentoring leaders and driving continuous operational improvement.
Location: Panama
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Director level

Key Responsibilities

  • •Architect and oversee clear workflows and documentation to operationalize new content experiences for regional product merchandising teams.
  • •Scale and simplify intake, operationalization, and contingency planning processes, continuously pressure-testing workflows for speed, risk management, and enhancements.
  • •Bridge Content, Engineering, Product Management, and Experience Design to translate complex deals into operational workflows and technical roadmaps.
  • •Oversee launch excellence through risk management, SLAs, and contingency planning for high-stakes, time-sensitive critical launch windows.
  • •Mentor and grow a world-class multidisciplinary team, while acting as a player-coach on highly ambiguous, high-profile global launches.

Pay and Benefits

Salary: USD 540,000 - 870,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisabilityLife InsurancePaid Leave

Key Requirements

  • •Extensive leadership experience building and managing multidisciplinary operations or program management teams in complex product, media, or tech environments.
  • •Proven experience operating in '0-to-1' spaces by bringing structure, alignment, and scale to ambiguous, fast-paced initiatives.
  • •Exceptional executive communication skills to distill complex operational realities into clear memos and presentations for C-level leadership.
  • •Strong ability to influence matrixed cross-functional partners (Engineering, Content, Product) without direct authority.
  • •A data-informed operational mindset using quantitative and qualitative methods to identify workflow bottlenecks and pioneer new solutions.
Experience:MediaTechnologyEntertainmentLive events0-to-1
Skills:Executive communicationLeadershipCross-functional collaborationInfluenceProblem-solving

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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Glassdoor: 4.1
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