Customer Experience Specialist with Dutch - Hybrid (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Organization","Teamwork","Multitasking","Customer orientation"]

Act as the first point of contact for customers and field service professionals, handling L1 internal and external issues. Triage and resolve customer concerns using published documentation and knowledge bases, coordinating with L2 tech support or Field Technicians when deeper investigation is needed. Manage case and work order processes in Salesforce, including service appointment creation, dispatch, rescheduling, and customer portal case monitoring as part of a hybrid team.

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Honeywell
Honeywell
14 hours ago

Customer Experience Specialist with Dutch - Hybrid (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Act as the first point of contact for customers and field service professionals, handling L1 internal and external issues. Triage and resolve customer concerns using published documentation and knowledge bases, coordinating with L2 tech support or Field Technicians when deeper investigation is needed. Manage case and work order processes in Salesforce, including service appointment creation, dispatch, rescheduling, and customer portal case monitoring as part of a hybrid team.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle L1 internal and external customer issues using published documentation and the knowledge base.
  • •Work with L2 tech support or Field Technicians to gather details, research issues, seek resolutions, and deliver solutions.
  • •Take calls and manage email handling for both external and internal customers.
  • •Create and manage cases/work orders and service appointments in Salesforce, including dispatch and re-scheduling.
  • •Monitor Field Service Professionals’ schedules and generated cases, and create/update Standard Operating Procedures.

Pay and Benefits

Perks:Paid LeaveMeal VouchersHealth InsuranceLife InsurancePension

Key Requirements

  • •Minimum 1-year experience in customer support.
  • •Advanced English communication skills.
  • •Dutch language level C1 (preferable).
  • •Minimum college graduate; bachelor’s degree preferred.
  • •Detail-oriented with very good communication, organizational, teamwork, multitasking, and reporting skills.
Experience:1+ yearsCustomer supportCustomer service
Education:Bachelor's
Skills:CommunicationOrganizationTeamworkMultitaskingCustomer orientation
Languages:DutchEnglish
Tech Stack:SalesforceKnowledge baseService appointmentsWork ordersCustomer portal

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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