Technical Support Specialist

Entrust
India
Workplace: RemoteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Communication","Customer-first mindset","Collaboration","Problem-solving","Ability to work under pressure"]

Manage and resolve customer support cases for Entrust software and appliances, handling troubleshooting end-to-end while keeping customers informed. Diagnose issues running on Linux OS in VMware and other hypervisors, conduct calls and screen shares, and document resolutions using internal/external knowledge bases. Collaborate with Engineering, Sales, Product Management, and Professional Services, escalate complex issues appropriately, and serve as the “Voice of the Customer” to improve product experiences.

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FursaFursa
Entrust
Entrust
2 days ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage and resolve customer support cases for Entrust software and appliances, handling troubleshooting end-to-end while keeping customers informed. Diagnose issues running on Linux OS in VMware and other hypervisors, conduct calls and screen shares, and document resolutions using internal/external knowledge bases. Collaborate with Engineering, Sales, Product Management, and Professional Services, escalate complex issues appropriately, and serve as the “Voice of the Customer” to improve product experiences.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Accept, prioritize, and resolve customer support cases in a timely and professional manner.
  • •Provide technical troubleshooting and solutions for issues related to Entrust software products.
  • •Diagnose and resolve issues with Entrust appliances based on Linux OS running on VMware and other hypervisors.
  • •Conduct calls and screen shares with customers to gather information for issue resolution.
  • •Collaborate with internal teams, escalate complex issues appropriately, and act as the “Voice of the Customer” with feedback to product teams.

Key Requirements

  • •Minimum 2 years supporting enterprise or B2B customers.
  • •Proficiency troubleshooting Linux appliances via CLI.
  • •Familiarity with VMware and other hypervisors.
  • •Excellent written and verbal communication skills with a customer-first mindset.
  • •Ability to work collaboratively with cross-functional teams.
Experience:2+ years
Skills:CommunicationCustomer-first mindsetCollaborationProblem-solvingAbility to work under pressure
Certifications:VMware Certified ProfessionalCCNALinux certifications
Tech Stack:SalesforceMicrosoft OfficeMicrosoft 365MacOSLinuxVMwareHypervisorsKnowledge basesAI-based LLM agentsCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Entrust
Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1994
WebsiteLinkedIn