Site Manager, Auckland Contact Centre

Lead one of Qantas’ most critical contact-centre sites in Auckland with end-to-end accountability for safety, customer outcomes, operational performance, and commercial success. Partner with regulators, airport authorities, unions, and senior leaders while leading a large, diverse workforce. Drive continuous improvement and operational change, oversee workforce optimisation, and manage financial outcomes including P&L, budgets, and forecasting—while fostering an inclusive, people-first culture.