Service Manager

EquipmentShare
Columbus
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Problem-solving","Interpersonal skills","Customer service","Teamwork","Communication"]

Lead a team of heavy equipment maintenance technicians at a rental facility in Columbus, MS. Use the company’s T3 platform to create and monitor work orders, track service intervals, diagnose equipment issues, and manage parts ordering. Coordinate repair scheduling for customer and company-owned equipment, oversee quality and safety, and ensure strong customer relationships through timely responses, training, and continuous improvement.

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EquipmentShare
EquipmentShare
1 day ago

Service Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a team of heavy equipment maintenance technicians at a rental facility in Columbus, MS. Use the company’s T3 platform to create and monitor work orders, track service intervals, diagnose equipment issues, and manage parts ordering. Coordinate repair scheduling for customer and company-owned equipment, oversee quality and safety, and ensure strong customer relationships through timely responses, training, and continuous improvement.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise heavy equipment maintenance technicians and service personnel, ensuring quality performance and a safe work environment.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain customer relationships and keep customers up to date on improvements; promptly respond to inquiries, requests, complaints, or communications.
  • •Train and develop employees.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendCompany TruckVolunteer TimeTool ReimbursementBoot Reimbursements

Key Requirements

  • •3 years of maintenance and service experience (rental industry or related construction field preferred).
  • •Experience leading maintenance teams.
  • •Valid driver’s license with acceptable driving record; must be at least 21 years old to operate a company vehicle.
  • •Strong interpersonal, problem-solving, and verbal/written communication skills with superior customer service.
  • •High school diploma; trade school certificate preferred.
Experience:3+ yearsRental industryConstructionMaintenanceField service
Skills:Problem-solvingInterpersonal skillsCustomer serviceTeamworkCommunication
Licenses:Driver's license
Languages:English
Tech Stack:T3 platformWork orders

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn