Contact Centre Agent

Provide high-quality customer service to existing and prospective patients by answering inbound and outbound telephone, email, and chat enquiries. Understand patient needs, explain Bupa Cromwell hospital services and procedures, and handle objections to convert enquiries into confirmed bookings. Serve as a primary contact for patients, clinicians, and support teams, while maintaining accurate patient records in bespoke systems and supporting continuous improvements to contact-centre processes.