Closinglock

1 week ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide front-line customer support for home closing inquiries through phone, email, and live chat, ensuring great experiences within SLAs. Troubleshoot and resolve customer issues, take ownership of escalations, and communicate updates and solutions. Partner with development and product to fix complex problems and deliver customer feedback to improve the software. Contribute to internal and external documentation and help customers get maximum value from the platform.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to internal and external questions within agreed SLAs to provide front-line support.
•Resolve time-sensitive inquiries related to home closings with empathy and attention to detail.
•Take ownership of customer issues and communicate updates and resolutions.
•Collaborate with development and product to resolve escalated issues.
•Deliver customer feedback to the product and contribute to internal/external documentation.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kMaternity LeavePaternity LeaveParkingGym MembershipMeal Allowance

Key Requirements

•Minimum 2 years of experience in customer or technical support.
•Excellent written and verbal communication skills.
•Strong interpersonal skills with the ability to build rapport with customers.
•Strong problem-solving and analytical skills.
•Experience with ticketing in Salesforce, Intercom, or similar CRMs; proactive attitude and ability to learn new technologies like basic HTML.

Experience:2+ years

Skills:CommunicationInterpersonal skillsProblem-solvingPrioritizationAnalytical skillsEmpathy

Languages:English

Tech Stack:SalesforceIntercomHTMLLive chatPhone supportEmail

Company Brief

Closinglock

Provides title and closing security solutions to prevent wire fraud and unauthorized changes to real estate transaction details, offering verification, monitoring, and automated alerts for lenders, title companies, agents, and homebuyers.

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn

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Closinglock

1 week ago

Customer Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to internal and external questions within agreed SLAs to provide front-line support.
•Resolve time-sensitive inquiries related to home closings with empathy and attention to detail.
•Take ownership of customer issues and communicate updates and resolutions.
•Collaborate with development and product to resolve escalated issues.
•Deliver customer feedback to the product and contribute to internal/external documentation.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kMaternity LeavePaternity LeaveParkingGym MembershipMeal Allowance

Key Requirements

•Minimum 2 years of experience in customer or technical support.
•Excellent written and verbal communication skills.
•Strong interpersonal skills with the ability to build rapport with customers.
•Strong problem-solving and analytical skills.
•Experience with ticketing in Salesforce, Intercom, or similar CRMs; proactive attitude and ability to learn new technologies like basic HTML.

Experience:2+ years

Skills:CommunicationInterpersonal skillsProblem-solvingPrioritizationAnalytical skillsEmpathy

Languages:English

Tech Stack:SalesforceIntercomHTMLLive chatPhone supportEmail

Company Brief

Closinglock

Industry: PropTech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website LinkedIn