Guest Service Agent

Minor International
Melbourne
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive attitude","Professional presentation"]

Deliver welcoming guest service at a Melbourne hotel, handling smooth check-ins and check-outs while responding to questions via in-person, phone, and email. Serve as the primary point of contact throughout guests’ stays by resolving issues, offering prompt support, and sharing personalized local recommendations. Accurately process reservations, updates, and special requests using property management systems to ensure seamless scheduling and availability.

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Minor International
Minor International
17 hours ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver welcoming guest service at a Melbourne hotel, handling smooth check-ins and check-outs while responding to questions via in-person, phone, and email. Serve as the primary point of contact throughout guests’ stays by resolving issues, offering prompt support, and sharing personalized local recommendations. Accurately process reservations, updates, and special requests using property management systems to ensure seamless scheduling and availability.
Location: Melbourne
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient guest check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and internal stakeholders across in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as the primary point of contact during guests’ stay, offering prompt assistance, resolving issues, and recommending local attractions.
  • •Support shift operations with a rotating roster across Monday to Sunday (7:00am–11:00pm).

Pay and Benefits

Perks:Health InsuranceLearning BudgetWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or other customer-facing environment.
  • •Exceptional ability to communicate information clearly and effectively across in-person, phone, and email channels.
  • •Consistently provide an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, including resolving issues efficiently and exceeding expectations.
  • •Availability to work weekends, public holidays, and varying shifts as required.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingProactive attitudeProfessional presentation
Languages:English
Tech Stack:Property management systemsPMS

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn