Mastercard

1 month ago

Manager, Product Operations, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead onboarding and customer experience initiatives for Mastercard's Network Products, collaborating with Product, Engineering, regional teams, and customers to deliver operationally ready solutions, strong onboarding experiences, and clear executive communications in a fast-paced financial services environment.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead onboarding and customer experience improvements for Network Product solutions, coordinating with product management, customer implementation, and regional teams.
•Measure program health, synthesize onboarding status, and translate insights into actionable recommendations for senior leadership and stakeholders.
•Scale and lead a global Product Operations Customer Experience team with a focus on operational excellence and cross-functional execution.
•Collaborate with internal product teams, business owners, regional market teams, and external customers to address network challenges and opportunities.
•Analyze internal data to size opportunities, understand customer behaviors, and inform decisions on system, platform, and technical constraints.

Key Requirements

•5+ years of experience in program management or product operations within payments or financial services.
•Strong stakeholder management and communication skills with experience presenting to executives.
•Experience with onboarding and customer experience in enterprise or financial services.
•Ability to analyze data to inform roadmap and operational improvements.
•Knowledge of transaction processing or credit card payments industry.

Experience:5+ yearsPaymentsFinancial servicesCredit card paymentsEnterprise software

Skills:CommunicationLeadershipProblem-solvingStakeholder managementPresentation

Tech Stack:Data visualizationAIMachine learningProject managementSQL

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Manager, Product Operations, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead onboarding and customer experience improvements for Network Product solutions, coordinating with product management, customer implementation, and regional teams.
•Measure program health, synthesize onboarding status, and translate insights into actionable recommendations for senior leadership and stakeholders.
•Scale and lead a global Product Operations Customer Experience team with a focus on operational excellence and cross-functional execution.
•Collaborate with internal product teams, business owners, regional market teams, and external customers to address network challenges and opportunities.
•Analyze internal data to size opportunities, understand customer behaviors, and inform decisions on system, platform, and technical constraints.

Key Requirements

•5+ years of experience in program management or product operations within payments or financial services.
•Strong stakeholder management and communication skills with experience presenting to executives.
•Experience with onboarding and customer experience in enterprise or financial services.
•Ability to analyze data to inform roadmap and operational improvements.
•Knowledge of transaction processing or credit card payments industry.

Experience:5+ yearsPaymentsFinancial servicesCredit card paymentsEnterprise software

Skills:CommunicationLeadershipProblem-solvingStakeholder managementPresentation

Tech Stack:Data visualizationAIMachine learningProject managementSQL

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor