Principal Process Manager (Documentation Writing)

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 108,900 - 124,300 annuallyFunction: Communications, PR & CommunitySkills: ["Leadership","Communication","Analytical skills","Attention to detail","Stakeholder influence"]

Own end-to-end process documentation and control points, supporting privacy and security requirements through scoping, governance, and continuous improvement. Streamline and automate data management practices with clear validations, procedures, and process flow diagrams. Partner with Product, Technology, and intent owners to define needs, resolve process breakdowns, and analyze data to surface risks and trends to senior leadership while driving metrics and process enhancements.

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FursaFursa
Discover Financial
Discover Financial
5 days ago

Principal Process Manager (Documentation Writing)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end process documentation and control points, supporting privacy and security requirements through scoping, governance, and continuous improvement. Streamline and automate data management practices with clear validations, procedures, and process flow diagrams. Partner with Product, Technology, and intent owners to define needs, resolve process breakdowns, and analyze data to surface risks and trends to senior leadership while driving metrics and process enhancements.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Document, monitor, and control critical process points aligned with business policies and standards.
  • •Develop and maintain formal process documentation, including procedures and process flow diagrams.
  • •Identify opportunities to streamline, automate, and enhance data management practices, processes, and controls.
  • •Work with team members to develop robust risk management processes and analyze data to identify data risks and trends.
  • •Track and resolve process breakdowns, issues, and risk events, and drive process improvements aligned to customer outcomes.

Pay and Benefits

Salary: USD 108,900 - 124,300 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 3 years of Risk Management Documentation experience.
  • •At least 1 year of experience in Continuous Improvement methodologies.
  • •4+ years of Process Management experience.
  • •1+ years of experience working with Product and Technology teams.
Experience:Risk managementProcess managementContinuous improvementData managementPrivacy and security
Skills:LeadershipCommunicationAnalytical skillsAttention to detailStakeholder influence
Certifications:PMPLeanAgileSix Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn