Technical Account Manager

LiveKit
Ireland
Workplace: RemoteFull timeEUR 145,000 - 170,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Customer success","Problem-solving","Communication","Executive communication","Technical advisory"]

Own the long-term technical relationship for a portfolio of LiveKit’s most strategic voice AI and real-time engineering accounts. Lead architecture reviews and design consultations, deepen product adoption by identifying capability gaps, and orchestrate the right LiveKit team members behind each account. Act as the customer’s technical voice inside LiveKit, translating field signals into roadmap feedback, and run executive business reviews and critical escalations when needed.

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FursaFursa
LiveKit
LiveKit
1 month ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the long-term technical relationship for a portfolio of LiveKit’s most strategic voice AI and real-time engineering accounts. Lead architecture reviews and design consultations, deepen product adoption by identifying capability gaps, and orchestrate the right LiveKit team members behind each account. Act as the customer’s technical voice inside LiveKit, translating field signals into roadmap feedback, and run executive business reviews and critical escalations when needed.
Location: Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship and long-term outcome for a portfolio of strategic accounts.
  • •Drive architecture reviews and design consultations to understand deployments and steer accounts toward what will scale.
  • •Deepen product adoption by identifying capability gaps between what customers built and what LiveKit supports.
  • •Quarterback LiveKit’s team behind each account by partnering with Developer Success Engineers and Forward Deployed Engineers and routing hard issues.
  • •Translate field signals into product, pricing, and positioning feedback; lead executive business reviews and critical escalations when needed.

Pay and Benefits

Salary: EUR 145,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
  • •Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns; able to lead technical conversations with engineers.
  • •Familiarity with real-time, distributed, or developer-platform systems, understanding technical challenges customers face at scale.
  • •A track record as the trusted technical voice for engineering customers, with judgment when the path forward is unclear.
  • •Comfortable proactively tracking customer health across a portfolio, not just reacting to fires.
Experience:8+ yearsVoice AIReal-time systemsDeveloper platformsLLM agentsOpen source
Skills:Customer successProblem-solvingCommunicationExecutive communicationTechnical advisory
Tech Stack:APIsSDKsWebRTCSIPMedia serversLLM agent systemsVoice AI pipelinesPythonJavaScriptTypeScriptGo

Company Brief

LiveKit
LiveKit provides an open-source realtime cloud and developer platform for building, deploying, and scaling voice, video, and physical AI agents with low-latency WebRTC infrastructure and edge services for production voice/video applications.
Industry: Cloud Computing
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Jose, United States
Founded: 2021
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Glassdoor: 5.0
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