Customer Service Representative (Remote)

Provide timely, professional customer support for an AI-powered FP&A platform used by finance teams. You’ll be the first point of contact across email, phone, and live chat, diagnose and resolve technical and product questions using ticketing systems, and escalate complex issues while owning customer communication. Build knowledge-base content, gather customer feedback to inform product improvements, and develop expertise in platform capabilities like flexible modelling and real-time dashboards.