Customer Support Agent with English and Japanese

Amber Studio
Bucharest
Workplace: RemoteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Proactiveness","Resourcefulness","Problem-solving"]

Support live game players by answering inquiries about account settings, gameplay, purchases, and basic troubleshooting. Gather and analyze player-reported details to identify root causes and provide personalized solutions. Stay current on game and feature changes, monitor backlog for negative trends, and maintain strong daily/weekly/monthly KPI performance using contact center tools and knowledge bases. Communicate clearly in English and Japanese with an empathetic, proactive approach to user experience.

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FursaFursa
Amber Studio
Amber Studio
1 day ago

Customer Support Agent with English and Japanese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support live game players by answering inquiries about account settings, gameplay, purchases, and basic troubleshooting. Gather and analyze player-reported details to identify root causes and provide personalized solutions. Stay current on game and feature changes, monitor backlog for negative trends, and maintain strong daily/weekly/monthly KPI performance using contact center tools and knowledge bases. Communicate clearly in English and Japanese with an empathetic, proactive approach to user experience.
Location: Bucharest
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support and answer inquiries for live game players.
  • •Gather relevant information, identify root causes, and offer personalized solutions.
  • •Stay updated on game/features/design/procedural changes.
  • •Monitor project productivity and quality targets and report negative trends from the backlog.
  • •Maintain healthy KPI results on a daily/weekly/monthly basis.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Fluency in written and spoken Japanese and English.
  • •At least 1 year of experience in customer service, player support, or a contact center.
  • •Hands-on experience with contact center processes, tools, and multilingual support.
  • •Ability to diagnose and solve problems of varying complexity using multiple tools or knowledge bases.
  • •Comfort working in a fast-paced environment with constant change, with video games knowledge preferred.
Experience:1+ yearsVideo gamesCustomer supportContact centerPlayer support
Skills:CommunicationEmpathyProactivenessResourcefulnessProblem-solving
Languages:EnglishJapanese
Tech Stack:HelpshiftZendeskSlackZoomMS Office SuiteIOSAndroidSwitchPlayStationPC

Company Brief

Amber Studio
Amber Studio is a game development studio that provides art, design, and engineering services for game and interactive entertainment projects, collaborating with publishers and developers on character, environment, and technical production.
Industry: Gaming
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