Client Support Agent

Global Payments
Sydney
Workplace: HybridPart timeAUD 75,000 - 80,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Troubleshooting","Problem-solving","Communication","Independent work","Customer-focused mindset"]

Provide first and second-level support to educators and school administrators using a school management platform, troubleshooting software and technical issues across phone, email, tickets, and online meetings. Help customers with system setup and usage, manage support tickets to service levels and satisfaction targets, and escalate complex problems to senior support. Contribute to knowledge-sharing, self-help resources, and process improvements while building trusted customer relationships.

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FursaFursa
Global Payments
Global Payments
1 month ago

Client Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide first and second-level support to educators and school administrators using a school management platform, troubleshooting software and technical issues across phone, email, tickets, and online meetings. Help customers with system setup and usage, manage support tickets to service levels and satisfaction targets, and escalate complex problems to senior support. Contribute to knowledge-sharing, self-help resources, and process improvements while building trusted customer relationships.
Location: Sydney
Workplace: Hybrid
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver first and second-level support via phone, email, tickets, and online meetings.
  • •Troubleshoot and resolve software and technical issues.
  • •Guide customers through system setup and usage to help them get value from the software.
  • •Build trusted relationships with school users and administrators.
  • •Manage support tickets to meet service levels and customer satisfaction targets, escalating complex issues and collaborating with senior team members.

Pay and Benefits

Salary: AUD 75,000 - 80,000 annually
Perks:Superannuation

Key Requirements

  • •2+ years of experience in customer service, helpdesk, or software support.
  • •Strong troubleshooting, problem-solving, and analytical skills.
  • •Excellent verbal and written communication skills.
  • •Ability to manage multiple priorities and work independently.
  • •Experience with cloud-based applications and web technologies, plus understanding of customer service best practices and SLAs.
Experience:2+ yearsCustomer serviceHelpdeskSoftware support
Skills:TroubleshootingProblem-solvingCommunicationIndependent workCustomer-focused mindset
Tech Stack:Cloud-based applicationsWeb technologiesSQLDebugging toolsITILSDLC

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn