Global Payments

2 weeks ago

Client Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide first and second-level support to educators and school administrators using a school management platform, troubleshooting software and technical issues across phone, email, tickets, and online meetings. Help customers with system setup and usage, manage support tickets to service levels and satisfaction targets, and escalate complex problems to senior support. Contribute to knowledge-sharing, self-help resources, and process improvements while building trusted customer relationships.

Location: Sydney

Workplace: Hybrid

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver first and second-level support via phone, email, tickets, and online meetings.
•Troubleshoot and resolve software and technical issues.
•Guide customers through system setup and usage to help them get value from the software.
•Build trusted relationships with school users and administrators.
•Manage support tickets to meet service levels and customer satisfaction targets, escalating complex issues and collaborating with senior team members.

Pay and Benefits

Salary: AUD 75,000 - 80,000 annually

Perks:Superannuation

Key Requirements

•2+ years of experience in customer service, helpdesk, or software support.
•Strong troubleshooting, problem-solving, and analytical skills.
•Excellent verbal and written communication skills.
•Ability to manage multiple priorities and work independently.
•Experience with cloud-based applications and web technologies, plus understanding of customer service best practices and SLAs.

Experience:2+ yearsCustomer serviceHelpdeskSoftware support

Skills:TroubleshootingProblem-solvingCommunicationIndependent workCustomer-focused mindset

Tech Stack:Cloud-based applicationsWeb technologiesSQLDebugging toolsITILSDLC

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

2 weeks ago

Client Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver first and second-level support via phone, email, tickets, and online meetings.
•Troubleshoot and resolve software and technical issues.
•Guide customers through system setup and usage to help them get value from the software.
•Build trusted relationships with school users and administrators.
•Manage support tickets to meet service levels and customer satisfaction targets, escalating complex issues and collaborating with senior team members.

Pay and Benefits

Salary: AUD 75,000 - 80,000 annually

Perks:Superannuation

Key Requirements

•2+ years of experience in customer service, helpdesk, or software support.
•Strong troubleshooting, problem-solving, and analytical skills.
•Excellent verbal and written communication skills.
•Ability to manage multiple priorities and work independently.
•Experience with cloud-based applications and web technologies, plus understanding of customer service best practices and SLAs.

Experience:2+ yearsCustomer serviceHelpdeskSoftware support

Skills:TroubleshootingProblem-solvingCommunicationIndependent workCustomer-focused mindset

Tech Stack:Cloud-based applicationsWeb technologiesSQLDebugging toolsITILSDLC

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn