Agent Development Manager

Decagon
San Francisco, New York
Workplace: OnsiteFull timeUSD 150,000 - 190,000 annuallyFunction: Program & Project Management (PMO)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Organization","Cross-functional collaboration","Presentation"]

Lead enterprise AI Agent implementations from kickoff through rollout, coordinating with Sales, Product, and Engineering to tailor strategies that align Decagon’s platform with customer goals. Own end-to-end deployments in complex environments, ensuring smooth execution, adoption, and measurable impact while establishing repeatable best practices for future implementations.

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Decagon
Decagon
7 months ago

Agent Development Manager

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Last checked: 21 hours agoStatus: Live

Job Summary

Lead enterprise AI Agent implementations from kickoff through rollout, coordinating with Sales, Product, and Engineering to tailor strategies that align Decagon’s platform with customer goals. Own end-to-end deployments in complex environments, ensuring smooth execution, adoption, and measurable impact while establishing repeatable best practices for future implementations.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead enterprise AI Agent implementations from kickoff through rollout, ensuring smooth execution and adoption.
  • •Design tailored strategies that connect Decagon’s platform to each customer’s business goals.
  • •Work closely with Sales, Product, and Engineering to scope requirements, configure solutions, and ensure reliable outcomes.
  • •Establish best practices and frameworks that make future implementations faster and more repeatable.
  • •Coordinate across stakeholders to drive alignment and ensure launches deliver real impact.

Pay and Benefits

Salary: USD 150,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •3+ years in implementations, onboarding, project management, or customer-facing technical roles.
  • •Proven experience leading complex software or AI implementations with measurable outcomes.
  • •Technical fluency with SaaS platforms, integrations, and APIs
  • •Excellent communication skills with the ability to connect with both execs and operators.
  • •Strong organizational and problem-solving skills; able to bring structure to ambiguity.
Experience:3+ years
Skills:CommunicationProblem-solvingOrganizationCross-functional collaborationPresentation
Tech Stack:SaaSAPIsIntegrations

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor