Aveva

2 days ago

technical Support Engineer - Simulation, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide technical support for AVEVA Simulation products to customers across EMEA. You’ll complete structured onboarding and training, then handle customer cases by reproducing issues, analyzing simulation models, and collaborating with senior engineers and R&D when needed. Support day-to-day use, contribute to knowledge articles and best practices, assist with customer training workshops, and provide technical input for software evaluations and pre-sales engagement.

Location: Italy

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Complete onboarding and training to build a foundation in AVEVA Simulation products, including AVEVA Process Simulation, PRO/II, and Dynamic Simulation.
•Support customers’ day-to-day use of AVEVA Simulation products by responding to technical enquiries with guidance from senior team members when needed.
•Troubleshoot customer problems by reproducing issues, analyzing simulation models, identifying potential causes, and collaborating with senior engineers, Product Management, and R&D.
•Assist in delivering customer training courses and workshops, remotely and on-site, progressing toward independent delivery.
•Create and maintain knowledge articles, best practice guides, and technical documentation; also support software evaluations and pre-sales engagements under guidance.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
•Up to 3 years of experience in process industries or a related field; recent graduates with strong academic backgrounds in process engineering or simulation are welcome.
•Fluent Italian and English in both written and verbal communication.
•Willingness to travel regularly across Italy and the wider EMEA region.
•Eagerness to learn, self-motivated mindset, and enthusiasm for technical problem solving.

Experience:Process industriesSimulationRefiningPetrochemicalsEnergy transition

Education:Bachelor's in Chemical Engineering, Process Engineering, or related engineering discipline

Skills:Eagerness to learnSelf-motivatedTechnical problem solvingGood communicationCustomer-first mindset

Languages:ItalianEnglish

Tech Stack:AVEVA Process SimulationPRO/IIDynamic SimulationAVEVA APSAspen PlusHYSYS

Company Brief

Aveva

Provides industrial software for engineering, design, and information management across industries including oil & gas, manufacturing, and utilities. Delivers solutions for digital transformation, asset performance, and operations optimization.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn

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Aveva

2 days ago

technical Support Engineer - Simulation, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Italy

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Complete onboarding and training to build a foundation in AVEVA Simulation products, including AVEVA Process Simulation, PRO/II, and Dynamic Simulation.
•Support customers’ day-to-day use of AVEVA Simulation products by responding to technical enquiries with guidance from senior team members when needed.
•Troubleshoot customer problems by reproducing issues, analyzing simulation models, identifying potential causes, and collaborating with senior engineers, Product Management, and R&D.
•Assist in delivering customer training courses and workshops, remotely and on-site, progressing toward independent delivery.
•Create and maintain knowledge articles, best practice guides, and technical documentation; also support software evaluations and pre-sales engagements under guidance.

Travel: Medium travel

Key Requirements

•Bachelor’s degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
•Up to 3 years of experience in process industries or a related field; recent graduates with strong academic backgrounds in process engineering or simulation are welcome.
•Fluent Italian and English in both written and verbal communication.
•Willingness to travel regularly across Italy and the wider EMEA region.
•Eagerness to learn, self-motivated mindset, and enthusiasm for technical problem solving.

Experience:Process industriesSimulationRefiningPetrochemicalsEnergy transition

Education:Bachelor's in Chemical Engineering, Process Engineering, or related engineering discipline

Skills:Eagerness to learnSelf-motivatedTechnical problem solvingGood communicationCustomer-first mindset

Languages:ItalianEnglish

Tech Stack:AVEVA Process SimulationPRO/IIDynamic SimulationAVEVA APSAspen PlusHYSYS

Company Brief

Aveva

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 1967

Glassdoor: 3.6

Website LinkedIn