Conversational AI Engineer - Google/GECX & Code Agents

TTEC Digital
Manila
Workplace: RemoteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Prompt engineering","Safety protocols","Fallback behaviors","Testing","Collaboration"]

Design and deploy customer-facing multi-agent workflows for Gemini Enterprise for Customer Experience (GECX). Build modular Root/Steering agents and Sub-agents using CX Agent Studio, focusing on Code Agents with custom Python/TypeScript tool callbacks. Use GECX Engineering CLI tooling to lint, validate, test, and sync agent hierarchies, then integrate with enterprise systems via MCP or secure OpenAPI webhooks while automating CI/CD evaluations to reduce hallucinations.

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FursaFursa
TTEC Digital
TTEC Digital
2 days ago

Conversational AI Engineer - Google/GECX & Code Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Design and deploy customer-facing multi-agent workflows for Gemini Enterprise for Customer Experience (GECX). Build modular Root/Steering agents and Sub-agents using CX Agent Studio, focusing on Code Agents with custom Python/TypeScript tool callbacks. Use GECX Engineering CLI tooling to lint, validate, test, and sync agent hierarchies, then integrate with enterprise systems via MCP or secure OpenAPI webhooks while automating CI/CD evaluations to reduce hallucinations.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Build and configure modular, hierarchical multi-agent architectures using Root/Steering agents and targeted sub-agents in CX Agent Studio.
  • •Program custom backend logic and tool callbacks in Python or TypeScript to extend agent capabilities beyond basic prompts.
  • •Use GECX Engineering CLI tooling (e.g., uv environments, cxas lint, cxas llm-lint) to validate, lint, and structure complex agent hierarchies.
  • •Author and maintain structured, XML-like agent instructions that integrate with custom tools and sub-agent routing.
  • •Integrate Code Agents with enterprise systems (databases, product catalogs, CRMs, and CCaaS like Genesys/Avaya) using MCP or secure OpenAPI webhooks, and run automated CI/CD evaluation to prevent regressions before sync-to-prod.

Key Requirements

  • •Bachelor’s degree in computer science, engineering field, or equivalent practical experience.
  • •3+ years building conversational AI solutions, virtual agents, or programmatic AI workflows.
  • •Strong proficiency in Python or TypeScript/Node.js, including handling complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
  • •Experience using Git-based developer workflows and command-line interfaces (CLIs) for software versioning and deployment.
  • •Hands-on experience with Google’s GECX Code Agent tooling (e.g., cxas-scrapi workspace/SDK) and stateful conversational frameworks like Dialogflow CX.
Experience:Conversational AIVirtual agentsProgrammatic AI workflows
Education:Bachelor's
Skills:Prompt engineeringSafety protocolsFallback behaviorsTestingCollaboration
Tech Stack:PythonTypeScriptNode.jsREST APIsJSONWebhooksGitCommand-line interfaces (CLIs)CX Agent StudioGoogle SearchGoogle MapsCxas CLIUvCxas-scrapiDialogflow CXModel Context Protocol (MCP)OpenAPIBigQueryGoogle Cloud LoggingSimulation frameworks

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn