NTT

4 days ago

BPO Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead end-to-end delivery of sales operations, driving revenue performance, SLAs, and KPI delivery while ensuring customer satisfaction and service quality. Manage and develop team leaders and frontline teams through coaching, performance reviews, and engagement initiatives. Own day-to-day client interactions, resolve escalations, and ensure contractual alignment. Build and implement sales strategies, analyze operational reporting for actionable insights, and oversee governance, efficiency, cost control, and workforce planning.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Plan, direct, and evaluate outbound sales operations and drive revenue targets, SLAs, and KPI delivery.
•Lead and develop team leaders and frontline teams through performance reviews, goal setting, coaching, and engagement initiatives.
•Manage day-to-day client interactions, represent operations in client reviews, and resolve escalations and customer concerns.
•Develop and implement sales strategies and business plans; contribute to marketing strategies and revenue growth initiatives.
•Analyze operational reporting for actionable insights; ensure compliance, operational efficiency, and quality adherence while managing workforce planning.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRetirementLong-term DisabilityPaid Training

Key Requirements

•10+ years in BPO and sales operations.
•Experience managing international voice processes.
•Strong leadership and team management capability.
•Deep understanding of sales operations and metrics.
•Excellent client-facing communication skills.

Experience:10+ yearsBPOSales operationsInternational voiceTelecom

Skills:LeadershipTeam managementClient communicationData-driven decision-makingProblem-solving

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT